Ariana M. Castillo
Tempe,AZ
Summary
Caring and skilled Customer Support and Support Agent passionate about positively impacting programs and helping participants by providing expert support. Familiar with scheduling, one call resolutions, and handling any irregular operations. Always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
6
6
years of professional experience
Work History
Customer Support and Service
Southwest Airlines
02.2020 - Current
- Responsible for providing Customer Service to people desiring to travel by determining and recommending service that meets Customers' needs
- Communicates with Customers by telephone, or through electronic channels, to furnish information regarding fares, schedules, routings, flights and availability of space for travel on Southwest Airlines
- Answers Customer inquiries regarding flight arrivals, delays, cancellations, flight irregularities, facilities, and other general information.
Access Care Specialist
Banner Health
06.2018 - 12.2019
- Managed new & established patient appointment schedule for Pediatric and Family Medicine providers
- Relayed communication intel between patients, pharmacist, and doctors for clinical purposes
- Notified medical concerns to physician pools for review & performed conference protocol with MA/ Nurses in order to debrief lab/imaging results
- Coordinated status follow-ups on specialty referrals & pharmaceutical prescription requests
- Reported negative symptom alerts via Nurse-on- call Triage line
- Verified contract eligibility for in-network insurance carriers in order to process claims
- Practiced HIPAA law guidelines when handling medical records.
Medical Assistant
Banner
04.2016 - 06.2018
- Health: Medical Assisting- Completing all responsibilities and duties of a front and back office medical assistant including but not limited to; preparing patients for exam and treatment by taking vital signs, symptoms, and other necessary information
- Assisting with or performing in office procedures
- Managing patient care and ensuring there is clear communication between the provider, myself, and the patient
- Ensuring all paperwork related to the patient’s medical record is labeled correctly and making it into their chart while practicing HIPPA law guidelines.
Education
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2016
Certified Medical Assistant, Mesa AZ -
East Valley Institute of Technology
Mesa, AZ01.2016
High School Diploma -
Mcclintock High School
Tempe, AZ05.2013
Skills
- Customer Satisfaction
- Scheduling and Appointment Setting
- Operational Requirements
- Customer Support
- Issue Resolution
- Technical Guidance
Timeline
Customer Support and Service
Southwest Airlines
02.2020 - Current
Access Care Specialist
Banner Health
06.2018 - 12.2019
Medical Assistant
Banner
04.2016 - 06.2018
Maricopa Community Colleges - Mesa Community College
Certified Medical Assistant, Mesa AZ -
East Valley Institute of Technology
High School Diploma -
Mcclintock High School
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