ARIANA M. FIGUEROA
Worcester,MA
Summary
Energetic individual educated in Biology and Sociology with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Open Sky Community Services
Worcester, Massachusetts
10.2023 - Current
- Conducted initial assessments and evaluations of member's needs.
- Develop individualized Care Plans based on assessment findings within timely manner to stay in compliance with MassHealth
- Responded promptly to inquiries from patients regarding their care plans.
- Communicated with patients with compassion while keeping medical information private.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Monitored and evaluated member's progress, adjusting care plans as needed.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Utilized skills in connecting individuals to community resources such as housing, transportation, and employment opportunities.
- Ensured compliance with state regulations related to healthcare service provision.
- Facilitated meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
Long Term Service Coordinator
Greater Springfield Senior Services
Springfield, MA
08.2020 - 08.2024
- Experience in Coordinating services with state and community-based agencies.
- able to manage caseload and complete in home assessments with in time frame to be compliant with company policies
- Professional communicate with multiple different agencies to coordinate best care for member. Able to document work by entering detailed notes accurately and in real-time into the data collection systems used by LTSS contracted agencies
- Focused on creating and maintaining positive/healthy relationships with members, their families and agencies.
- Provided support and created individualized care plans to assist residents with adjusting to long term care.
- Facilitated services to maintain member's independence in the community by connecting members with community services and resource agencies
- Built professional relationships with home health agencies, hospitals, Meals on Wheels, adult day programs, etc., in order to better assist member's ability to the stay independent in the community and be less likely to return to the hospital/nursing home
- Worked with a diverse populations, including: elderly, mentally ill, disabled, etc.
- Maintained thorough case history records and wrote detailed reports.
- Maintained lists of resources helpful to clients.
- Educated members and caregivers on community resources
Student Desk Worker
University of Massachusetts
Boston, MA
09.2017 - 05.2020
- Managed multiple projects simultaneously using organizational and analytical skills
- Arranged meetings for Advisors and coordinated resources for use by all attendees
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to advisor's Google database
- Received and routed business correspondence to correct departments and staff members
- Kept reception area clean and neat to give visitors positive first impression
- Informed and supported business leaders through consistent communication and administrative support duties
- Pointed students to relevant information about academic and personal support services available on campus
- Acted as main point-of-contact for 5 Student Advisors , supporting administrative needs.
Receptionist
University Of Massachusetts
Boston, MA
09.2016 - 05.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Resolved student problems and complaints by directing to the appropriate channels
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
- Managed office inventory by restocking supplies and placing purchase orders to
- AF2020 maintain adequate stock levels
- Kept reception area clean and neat to give visitors positive first impression
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Executed record filing system to improve document organization and management
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Maintained functional office equipment with excellent troubleshooting and maintenance abilities
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail
- Loaded, unloaded and moved material to and from storage and production areas
- Organized project documents to help Executive Assistant and boost team productivity
- Supported several instructors with planning and organization of Commencements and other school events
- Provided clerical support to 7 employees by copying, faxing and filing documents
- Maximized productivity by analyzing protocols and identifying areas for improvement.
Education
Bachelor of Science - Biology, Sociology
University of Massachusetts Boston
Skills
- fluent in Spanish and English
- Strong communication skills
- Strong computer skills: Work and Excel
- Culturally sensitive
- Skilled in LTSS assessments and follow ups to keep in compliance
- Compassionate
- Team player
- Skilled in working with diverse groups
- Self-motivated
- Fast learner
- Value's constructive criticism
- Goal-oriented
- Ability to schedule numerous roles
- Adjusts easily to change
- Strong desire to learn and grow
Languages
Interests
Member, Phi Delta Epsilon MA alpha Chapter.
Volunteer, Shamrock Foundation.
Volunteer, Children's Miracle Network Hospitals through Stand with the Kids.
Additional Information
- GAP 3.0, Dean's List Honoree, 1 semesters.
Timeline
Care Coordinator
Open Sky Community Services
10.2023 - Current
Long Term Service Coordinator
Greater Springfield Senior Services
08.2020 - 08.2024
Student Desk Worker
University of Massachusetts
09.2017 - 05.2020
Receptionist
University Of Massachusetts
09.2016 - 05.2020
Bachelor of Science - Biology, Sociology
University of Massachusetts Boston
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