Ariana Velez
Gouldsboro,USA
Summary
Diligent team leader with proven background in leading store teams to operational success. Known for enhancing store performance through effective team management and strategic problem-solving. Demonstrated ability in inventory control and customer service excellence.
Overview
9
9
years of professional experience
Work History
Store Team Leader
Pet Supplies Plus
09.2024 - Current
- Oversaw 3500 sq ft store consisting of pet supplies, food, live animals, a self-service pet wash and a nail bar
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Implemented inventory management procedures, reducing stock discrepancies.
- Developed promotional displays, enhancing merchandising effectiveness and driving sales.
- Coordinated staff schedules, ensuring adequate coverage during peak hours.
- Fostered a positive team environment through effective communication and support initiatives.
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Improved overall inventory accuracy, minimizing total loss by 2.8% within 7 months
- Increased sales by 3% YTD
Store Team Leader
Pet Supplies Plus
07.2023 - 05.2024
- Oversaw 5000 sq ft store consisting of pet supplies, food, grooming salon and self-service pet wash
- Responsible for creating schedules for staff, completing payroll, managing monthly expenses and shrinking excess inventory
- Increased overall sales profit by 1% 2023, growing average dollar per ticket to $44.40, compared to $42.03 company average
- Promoted internal company brands and increased brand sales percentage goal and attainment by 1%
- Promoted enrollment into rewards system and increased enrollments by nearly 10%
- Ensured safety and security of all employees, customers, and their pets
- Monitored for fraudulent activities and resolve all customer complaints
- Tracked all income and expenses to submit to financing department
- Trained all management and staff on policies, procedures and excellent customer service execution
- Completed and received orders ensuring all product is accounted for and inventory is correct
- Worked in conjunction with all three sister stores within Virginia and others within franchise and throughout company to assist in training, inventory and operations questions
- Designed improvement plans
- Transferred, created and received stock orders to guarantee product stability
Store Team Leader
Pet Supplies Plus
12.2021 - 07.2023
- Oversaw a 5200 sq ft store consisting of pet supplies, food, live animals, as well as a grooming salon and self-service pet wash
- Designed improvement plans
- Transferred, created and received stock orders to guarantee product stability
- Responsible for creating schedules for the entire staff, completing payroll, managing monthly expenses and shrinking excess inventory
- Maintained 2022 inventory within 0.10% of shrink
- Increased grooming salon sales by 130% - 150% 2023
- Increased overall sales profit by 10.8% 2023, growing sales as much as 57% in January 2023
- Promoted internal company brands and increased brand sales percentage goal and attainment by over 3%
- Promoted enrollment into rewards system and increased enrollments by nearly 40%
- Ensured safety and security of all employees, customers, and their pets
- Monitored for fraudulent activities and resolve all customer complaints
- Tracked all income and expenses to submit to our financing department
- Completed and received orders ensuring all product was accounted for and inventory was correct
- Worked in conjunction with both sister stores within franchise and throughout the company to assist in training, inventory and operations questions
Shift Lead
Pet Supplies Plus
07.2020 - 12.2021
- Checked in with staff, ensured daily tasks are accomplished
- Tended to and fed live animals
- Assisted in grooming salon
- Completed cash and credit card transactions accurately using POS software
- Completed daily financial activities and prepared weekly reports for management to inform decision-making
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
- Responded to and resolved customer questions and concerns
- Enhanced customer satisfaction through effective conflict resolution and prompt service
- Maintained clean and organized work environment, ensuring safety standards were met consistently
Team Member
Pet Supplies Plus
02.2020 - 07.2020
- Worked different stations to provide optimal coverage and meet production goals
- Assisted customers in selecting merchandise best suited to needs
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Contributed to positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Developed strong cooperative relationships with coworkers and managers
- Operated register to process payments and collect cash payment for order totals
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately
- Feeding and tending to live animals in store
Kennel Technician
Fayetteville Animal Protection Society
08.2019 - 01.2020
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation
- Coordinated timely, appropriate animal transfers with shelters, rescue organizations and animal centers
- Kept animals clean and free of contaminants to promote optimal health
- Followed pet care instructions for dietary needs and medication regimens
- Collected animal waste produced on walks and discarded in trash or approved receptacles
- Improved animal health by administering medications and vaccinations as directed by veterinarians
- Kept animal coats clean and healthy with regular washing, grooming, and trimming
- Developed strong relationships with local shelters and rescue organizations, facilitating increased collaboration in support of common goals
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care
Carside To-Go Specialist
Applebee's Grill & Bar
09.2018 - 12.2018
- Kept register accurate through correct billing, payment processing, and cash management practices
- Reduced wait times for customers, prioritizing timely food preparation and packaging
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally
- Managed inventory levels for takeout supplies, reducing waste and ensuring availability during peak hours
- Greeted customers and answered inquiries regarding menu items and specials
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops
Host
Applebee's Grill & Bar
09.2018 - 12.2018
- Provided patrons with estimated waiting times during peak service hours
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality
- Developed rapport with regular patrons, fostering a sense of community within the establishment
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers
Children's Theater Stage Manager
Music Mountain Theater
06.2018 - 12.2018
- Participated in meetings with producers and production crew to keep program in step with creative vision
- Oversaw successful execution of technical cues during live performances, ensuring seamless transitions between scenes
- Maintained reference copies of production designs and distributed
- Supervised set construction crews and coordinated with designers to develop functional stage sets that met aesthetic requirements
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results
- Facilitated conflict resolution among cast members and crew, fostering a positive work environment throughout each production
- Collaborated with technical crew and cast to safeguard presentation of artistic vision
Light Board Operator
Music Mountain Theater
06.2018 - 12.2018
- Provided reliable documentation of all light cues in detailed show-specific paperwork to ensure smooth running performances every time
- Increased efficiency in load-in and strike procedures by managing the inventory of lighting instruments, cables, and accessories
- Contributed to the success of numerous productions through dedication and professionalism in both preparation and execution stages
- Ensured seamless transitions between scenes by effectively communicating with stage management team members
- Assisted crews with set building and pointed out problems that could be potential safety issues
- Demonstrated adaptability under pressure when making last-minute changes to accommodate unexpected circumstances
Server
Pine Run Retirement Community
09.2017 - 05.2018
- Restocked kitchen and cleaning supplies
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Elevated customer satisfaction through followup and enthusiastic customer service
Cashier
ACME Markets
04.2016 - 10.2017
- Greeted customers entering store and responded promptly to customer needs
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store
- Learned duties for various positions and provided backup at key times
- Responded promptly to requests for assistance, spills and customer inquiries
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Stocked, tagged and displayed merchandise as required
- Maintained a clean and organized workspace, promoting a welcoming environment for customers
Education
Bachelor of Science - Psychology
Pennsylvania State University
State College, PA02.2026
No Degree - Chemistry
Bucks County Community College
Doylestown, PA12.2018
High School Diploma - undefined
Central Bucks High School West
Doylestown, PA06.2018
Skills
- Leadership expertise
- Payroll
- Expense Management
- Expertise in animal care and sales
- Relationship building and management
- Positive Customer Engagement
- Recruitment and hiring
- Coaching and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Store Team Leader
Pet Supplies Plus
09.2024 - Current
Store Team Leader
Pet Supplies Plus
07.2023 - 05.2024
Store Team Leader
Pet Supplies Plus
12.2021 - 07.2023
Shift Lead
Pet Supplies Plus
07.2020 - 12.2021
Team Member
Pet Supplies Plus
02.2020 - 07.2020
Kennel Technician
Fayetteville Animal Protection Society
08.2019 - 01.2020
Carside To-Go Specialist
Applebee's Grill & Bar
09.2018 - 12.2018
Host
Applebee's Grill & Bar
09.2018 - 12.2018
Children's Theater Stage Manager
Music Mountain Theater
06.2018 - 12.2018
Light Board Operator
Music Mountain Theater
06.2018 - 12.2018
Server
Pine Run Retirement Community
09.2017 - 05.2018
Cashier
ACME Markets
04.2016 - 10.2017
No Degree - Chemistry
Bucks County Community College
High School Diploma - undefined
Central Bucks High School West
Bachelor of Science - Psychology
Pennsylvania State University
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