Ariane Carroll
Cranston
Summary
Dedicated Senior Guest Operations Agent with a strong background in customer relationship management and operational efficiency. Proven ability to resolve conflicts and enhance service experiences through effective communication and team collaboration.
Overview
26
26
years of professional experience
Work History
Senior Guest Operations Agent
Collette
Pawtucket
06.2000 - Current
- Coordinated daily operations for seamless travel arrangements and client satisfaction.
- Collaborated with team members to resolve travel issues and enhance customer service experiences.
- Assisted in processing reservations using company-specific software and systems effectively.
- Supported operational workflows by organizing documentation and maintaining accurate records.
- Trained new staff on operational procedures and customer service best practices effectively.
- Streamlined communication between departments to improve overall operational efficiency at Collette.
- Developed training materials for new employees on operational processes and procedures.
- Resolved conflicts between customers and operations staff in a timely manner.
- Coordinated with other departments to resolve customer inquiries and complaints.
- Analyzed data to identify trends in customer service requests and feedback.
- Integrated new technologies to enhance operational processes.
- Assisted with the development and implementation of operational processes and procedures.
- Performed quality assurance tests on operational systems prior to launch.
- Responded promptly to customer inquiries via phone, email or chat platforms.
Education
Certificate of Travel, Tourism And Hospitality -
The Sawyer School
Warwick, RI04-2000
Skills
- Reservation processing
- Customer relationship management
- Operational documentation
- Quality assurance
- Conflict resolution
- Team collaboration
- Process implementation
- Staff training
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Workflow optimization
- Operational efficiency
- Scheduling coordination
- Reliability
- Adaptability and flexibility
- Decision-making
- Goal setting
- Interpersonal communication
- Problem-solving abilities
- Teamwork
- Task prioritization
- Multitasking
- Adaptability
- Multitasking capacity
Timeline
Senior Guest Operations Agent
Collette
06.2000 - Current
Certificate of Travel, Tourism And Hospitality -
The Sawyer School