Ariane Divino
Taunton,MA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
18
18
years of professional experience
Work History
LifeConcierge
Overalls
11.2024 - Current
- Provide a range of services tailored to unique needs for customers, including research support, local services sourcing, appointment coordination, advocacy, planning and logistics, and expert advice
- Manage advanced customer relationship platform technology to communicate with customers and the internal LC support team
- Skillfully handle customer requests, saving them over 5 hours of personal time daily
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Volunteer Trainer/Associate
Community Servings
08.2024 - 11.2024
- Company Overview: A non-profit distribution center that supplies medically tailored meals to patients with chronic illnesses in Massachusetts and surrounding states
- Trained volunteers at a non-profit distribution center that supplies medically tailored meals to patients with chronic illnesses in Massachusetts and surrounding states
- Assisted with product packaging, inventory, and workstation cleanup that contributed to over 850,000 made-from-scratch meals this year
- A non-profit distribution center that supplies medically tailored meals to patients with chronic illnesses in Massachusetts and surrounding states
Founder/Operator
Ari’s Peace Cleaning, Pet Sits, & Personal Assistant Services, LLC
01.2012 - 09.2023
- Executed client-focused business solutions by providing weekly service updates online, yielding increased company exposure and customer traffic by 8%
- Provided mindful, innovative, and eco-friendly services to diverse clientele, delivering 100% high satisfaction (5 star) ratings
Client Support Representative
Kensington Vet Hospital
01.2023 - 07.2023
- Utilized customer relationships management systems to manage complex provider and patient scheduling, enhancing operational efficiency by 10%
- Leveraged data entry expertise to maintain and update electronic health records for 50 + patients daily, ensuring accuracy and compliance, and thereby reducing discrepancies by 5%
Data Entry Specialist
Valor Compounding Pharmacy
03.2022 - 09.2022
- Ensured 100% accuracy by verifying highly sensitive customer prescription data and documentation
- Managed patient healthcare information related to prescription needs by reconciling billing statements and organizing other patient files on our database on a daily basis
- Analyzed KPIs and created EOD progress reports to inform continuous improvement initiatives by 5%
Assistant Property Manager
Titan Management Group
09.2018 - 05.2019
Office Coordinator
Doggie Walks, LLC
05.2015 - 09.2018
Medical Practice Assistant
Beth Israel Deaconess Medical Center
01.2007 - 01.2012
Education
Certification - Manual QA Testing Software Engineering
Careerist
Remote10-2023
Bachelor of Arts - Sociology
University of Massachusetts Dartmouth
North Dartmouth, MA05.2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Problem resolution
- Computer skills
- Time management
- Active listening
- Organization and time management
- Organizational skills
Timeline
LifeConcierge
Overalls
11.2024 - Current
Volunteer Trainer/Associate
Community Servings
08.2024 - 11.2024
Client Support Representative
Kensington Vet Hospital
01.2023 - 07.2023
Data Entry Specialist
Valor Compounding Pharmacy
03.2022 - 09.2022
Assistant Property Manager
Titan Management Group
09.2018 - 05.2019
Office Coordinator
Doggie Walks, LLC
05.2015 - 09.2018
Founder/Operator
Ari’s Peace Cleaning, Pet Sits, & Personal Assistant Services, LLC
01.2012 - 09.2023
Medical Practice Assistant
Beth Israel Deaconess Medical Center
01.2007 - 01.2012
Certification - Manual QA Testing Software Engineering
Careerist
Bachelor of Arts - Sociology
University of Massachusetts Dartmouth
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