Ariane Gusmao Da Silva
Whitman,MA
Summary
I am Professional with solid experience in customer service, team management and operational control. He worked for 10 years at LATAM Airlines, supporting passengers, managing shipments and landings and operating systems such as Amadeus and Sabre. She also worked as a sales supervisor at the Riachuelo Shop, leading teams, analyzing credit and implementing strategies for achieving goals. Skill in document analysis, decision making and teamwork, always focused on service excellence and operational efficiency.
Overview
15
15
years of professional experience
Work History
Customer Service Agent
LATAM Airlines
Guarulhos, Sao Paulo
05.2011 - 07.2020
- Exceptional service to priority customers, ensuring a differentiated experience.
- Support for passengers in the boarding and disembarkation areas.
- Management of accommodations in the Amadeus and Sabre systems.
- Control and verification of the documentation required for boarding.
- Monitoring and inspection of luggage on domestic and international flights.
Supervisor
Riachuelo
Sao Paulo , Sao Paulo
12.2005 - 05.2011
- Customer service, ensuring a satisfactory shopping experience.
- Recruitment, selection, and hiring of employees.
- Training and development of the team for the improvement of service and sales.
- Management of goals and performance control of the team.
- Monitoring and analysis of sales for optimization of results.
- Credit evaluation for the approval of installment purchases.
- Identification and prevention of fraud through document analysis.
- Promotion of teamwork and a collaborative environment.
Education
BBA - PEDAGOGY
UNIVERSITY JULY NINE
SAO PAULO08-2021
BBA - Human Resource Management
Eniac
Guarulhos12-2016
Some College (No Degree) - Bussiness Fundamental
Computer Systems Institute
Boston, MASome College (No Degree) - English Language
Boston International Academy
Boston, MASkills
1 Customer Service - Ability to provide a high-level experience, ensuring satisfaction and loyalty
2 Management and Leadership - Experience in hiring, training and team development, as well as goal control and performance
3 Analysis and Decision Making - Ability to evaluate documents, credit and fraud, in addition to managing critical situations in the service
4 Knowledge of Systems and Processes - Use of platforms such as Amadeus and Sabre for passenger management and logistics
5 Organization and Control - Management of documentation, luggage and boarding and disembarkation processes
6 Teamwork - Ability to coordinate teams, promote collaboration and achieve objectives together
Timeline
Customer Service Agent
LATAM Airlines
05.2011 - 07.2020
Supervisor
Riachuelo
12.2005 - 05.2011
BBA - PEDAGOGY
UNIVERSITY JULY NINE
BBA - Human Resource Management
Eniac
Some College (No Degree) - Bussiness Fundamental
Computer Systems Institute
Some College (No Degree) - English Language
Boston International Academy