Ariane Pine
Caesars Entertainment
Grove City ,OH
8
years of professional experience
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Work History
VLT Lead Attendant
1 Year 4 Months- Supervised daily operations to ensure exceptional guest experiences and satisfaction.
- Trained and mentored team members on service standards and operational procedures.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Resolved guest complaints promptly, fostering a positive atmosphere for visitors.
- Handled escalated issues professionally by negotiating resolutions that satisfied both the customer''s concerns as well as the business interests.
- Established rapport with guests through friendly interactions, creating loyal customers who returned frequently.
- Coordinated with other departments to ensure seamless operation across all aspects of the business.
- Oversaw daily cash handling procedures, safeguarding company assets and reducing discrepancies in financial records.
- Participated in team meetings to discuss areas of improvement, contributing valuable feedback for ongoing success.
VLT Attendant
2 Years 1 Month- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Promptly responded to all requests for assistance.
- Troubleshot machine malfunctions and diagnosed root causes.
- Dispensed machine payouts and provided change for players.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
Front Desk Associate
2 Years 9 Months- Scheduled appointments
- Checked people in/out
- Evaluated room rental reports as well as gift card sales
- Dealt with customer complaints/concerns
- Ran errands if needed
- Kept up with any cleaning
- Closed store
Front Desk Associate/Training Manager
9 Months- Scheduled over 20 appointments a day
- Checked about 15 people in/out a day
- Met sales quota of 10 memberships per month
- Dealt with any customer complaints/concerns
- Evaluated sales reports and suspended memberships
- Closed store
Kitchen Aid
7 Months- Helped chefs prepare and present food to over 300 students per day
- Cleaned and organized kitchen stations to promote team efficiency
Team Member
5 Months- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma
Skills
Decision Making
Problem Solving
Reservations Management
Common Area Maintenance
Inquiry Response
Records Management
Time Management
Account Balancing
Nightly Audits
Invoicing and Billing
Microsoft Office
Payment Collection
Reliability and adaptability
Timeline
VLT Lead Attendant
Caesars Entertainment
04.2025 - CurrentRead More
VLT Attendant
Caesars Entertainment
03.2023 - 04.2025Read More
Front Desk Associate
Thrive Massage And Wellness
06.2020 - 03.2023Read More
Front Desk Associate/Training Manager
Massage Envy
04.2019 - 01.2020Read More
Team Member
SUBWAY®Restaurants
11.2018 - 04.2019Read More
Kitchen Aid
Hamilton Local School District
10.2018 - 05.2019Read More
Hamilton Township High School
High School Diploma
Read More