Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ariane Ricks

Coachella

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Cage Cashier

Augustine Casino
Coachella, CA
06.2022 - 05.2023
  • Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
  • Cashed out employee tips and worked with slot technicians to pay out jackpots.
  • Processed patron payouts, check-cashing and credit advances.
  • Handled sensitive data with discretion and confidentiality.
  • Answered questions regarding casino operations, policies and amenities.
  • Maintained confidentiality of customers' transactions.
  • Redeemed coins and tokens for cash at customer request.
  • Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
  • Balanced the cash drawer at the beginning and end of each shift.
  • Verified customer identification to ensure compliance with gaming regulations.
  • Issued credit lines to customers based on their financial status.
  • Processed check cashing requests within established limits.
  • Assisted in training new employees as needed.
  • Prepared balance sheets in accordance with gaming standards and internal controls.

Guest Experience Expert/Front Desk Night Auditor

The Ritz-Carlton Hotel Company
Rancho Mirage, CA
04.2021 - 04.2022
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Assisted hotel guests with check in and out procedures courteously.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Monitored reservations to track incoming parties and special events.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Generated daily, weekly and monthly reports to close out day and meet objectives.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Assisted guests in locating amenities such as casinos, gift shops, restaurants, fitness center, pool and spa.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Completed nightly updates to hotel rates and individual room charges.
  • Facilitated successful front desk operations for high-volume hotel.
  • Documented wake-up requests and set up automatic calls in system.
  • Assisted in resolving guest complaints related to room availability, cleanliness, service issues, or billing disputes.
  • Provided exceptional customer service to ensure satisfaction of all guests.
  • Conducted nightly audits of front desk activities including rate accuracy, payment processing, deposits.
  • Provided concierge services such as making reservations for dining or entertainment events on behalf of guests.
  • Updated customer profiles in the system to reflect preferences or special requirements.
  • Tracked daily occupancy rates and communicated changes to staff members accordingly.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Took orders accurately and delivered food promptly to the guest's room or suite.
  • Performed cashier duties such as taking payments, making change, and processing credit cards.
  • Responded quickly and efficiently to any requests from guests in-room dining needs.
  • Communicated effectively with kitchen staff regarding special requests or dietary restrictions.
  • Assisted guests with luggage storage and retrieval.
  • Coordinated transportation needs for arriving and departing guests.
  • Organized special requests from guests such as wake-up calls or extra pillows and linens.
  • Responded to requests from guests regarding housekeeping needs.
  • Issued room keys and escort instructions to bellhops.

Main Banker

Agua Caliente Casino
Cathedral City, CA
11.2020 - 04.2022
  • Balanced cash drawers and reconciled discrepancies between physical cash and computer records.
  • Verified customer identification when cashing checks, exchanging currency, or accepting deposits.
  • Performed daily teller duties such as counting money, balancing registers, and processing financial transactions.
  • Balanced the cash drawer at the beginning and end of each shift.
  • Issued credit lines to customers based on their financial status.
  • Managed the payment of jackpots and other winnings to customers in a timely manner.
  • Processed check cashing requests within established limits.
  • Assisted in training new employees as needed.
  • Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
  • Redeemed coins and tokens for cash at customer request.
  • Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
  • Cashed out employee tips and worked with slot technicians to pay out jackpots.
  • Prepared balance sheets in accordance with gaming standards and internal controls.
  • Sold casino chips, tokens or tickets.
  • Counted, verified and posted armored car deposits.
  • Exchanged money, credit, tickets or casino chips for patrons.
  • Maintained accountability of money banks and released to assigned personnel.
  • Checked identifications to verify patrons' ages.

Bank Teller

Wells Fargo
Palm Springs, CA
06.2018 - 01.2022
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Delivered exceptional service to customers in person or over telephone.
  • Built and maintained client relationships through quality, personalized interactions.
  • Maintained confidentiality of bank records and client information.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Identified customer financial needs, goals, objectives and offered appropriate financial products to suit needs.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

Front End Supervisor

Burlington
Palm Springs, CA
01.2016 - 06.2018
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.
  • Welcomed large volume of guests and improved overall customer service.
  • Monitored cash drawers in checkouts to verify adequate cash supply.

Education

High School Diploma -

Pacific High School
San Bernardino, CA
06.2010

Skills

  • Internal Controls Compliance
  • Money Security
  • Foreign Currency Exchanges
  • Cash Balancing
  • Friendly, Positive Attitude
  • Organizational Skills
  • Computer Skills
  • Active Listening
  • Supervision & Leadership
  • Reliable & Trustworthy
  • People Skills
  • Customer Service
  • Cash Handling
  • Credit and cash payments
  • Guest amenities
  • Guest Relations
  • Administrative Skills
  • Front Desk Operations
  • Problem-Solving
  • Night Audit Reports

Timeline

Cage Cashier

Augustine Casino
06.2022 - 05.2023

Guest Experience Expert/Front Desk Night Auditor

The Ritz-Carlton Hotel Company
04.2021 - 04.2022

Main Banker

Agua Caliente Casino
11.2020 - 04.2022

Bank Teller

Wells Fargo
06.2018 - 01.2022

Front End Supervisor

Burlington
01.2016 - 06.2018

High School Diploma -

Pacific High School

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Ariane Ricks