Arianel Avila
Medical Assistant
Commerce City,CO
Summary
To be able to use the knowledge that I have. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Language
Work History
Medical Assistant
Centura Health
02.2023 - Current
- Collected and documented patient medical information such as blood pressure and weight.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
Community Reach Center
10.2022 - 02.2023
- Collected and documented patient medical information such as blood pressure and weight.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas
- Helped improve patient outcomes by educating and advising on relevant treatments and care
Customer Service Representative
Kaiser Permanente
11.2021 - 05.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Medical Assistant
La Casa Quigg Newton/Orthopedics
01.2021 - 01.2022
- Assisted in maintaining proper flow, took vitals, wrote patient's chief complaint
- Provided patient education
- Charted and updated patients charts
- Ordered lab work
- Administered immunizations
- Perform EKG's
- Assisted in procedures
- Charted and updated patients charts
- Ordered lab work and scheduling imaging
- Maintain inventory for Reach Out and Read
- Maintain inventory for donation books
- Documented phone calls and direct appropriately
- Perform Ear Lavage's
- Prepare proper documentation for each visit type.
Medical Assistant
La Casa Quigg Newton
01.2017 - 01.2021
- Assisted in maintaining proper flow, took vitals, wrote patient's chief complaint
- Provided patient education
- Charted and updated patients charts
- Ordered lab work
- Administered immunizations
- Perform EKG's
- Assisted in procedures
- Charted and updated patients charts
- Ordered lab work and scheduling imaging
- Maintain inventory for Reach Out and Read
- Maintain inventory for donation books
- Documented phone calls and direct appropriately
- Perform Ear Lavage's
- Prepare proper documentation for each visit type.
Medical Assistant
Rocky Mountain Youth Clinics
01.2015 - 01.2017
- Performed blood draws
- Assisted in maintaining proper flow, took vitals, wrote patient's chief complaint
- Provided patient education
- Assisted nurses with catheters
- Charted and updated patients charts
- Ordered lab work
- Assisted with deep nasal suction.
Medical Assistant
Clinica Family Health Services
01.2014 - 01.2015
- Performed EKG's
- Blood draw
- Assisted in maintaining proper flow, took vitals, wrote patient's chief complaint
- Provided patient education
- Assisted in procedures
- Charted and updated patients charts
- Ordered lab work and imaging
- Performed NST's.
Medical Assistant
Rocky Mountain Senior Care
01.2013 - 01.2014
- Gathered patient information
- Scheduled appointments
- Performed daily laboratory orders
- Provided patient education
- Prepared prescriptions
- Charted and updated patients charts
- Ordered lab work and imaging
- Assisted with calls.
Medical Assistant
Flatiron's Family Practice
01.2012 - 01.2013
- Assist M.D./PA
- Take vital signs
- Injections
- Phlebotomy
- Update patient chart.
Education
High School Diploma -
The New America School
Denver, COSkills
Vital Sign Monitoring
Anatomy, Physiology, and Terminology
Medical Specialty Procedures
Medical Office Laboratory Procedures
Clinical Aspects of Coding & Billing
Computer Basics
Critical Thinking
Heartsaver CPR AED
Patient Flow Management
Medical Terminology
Venipuncture Expertise
Patient Relations
Medication Administration
Vital Sign Monitoring
Laboratory Specimen Collection
Timeline
Medical Assistant
Centura Health
02.2023 - Current
Medical Assistant
Community Reach Center
10.2022 - 02.2023
Customer Service Representative
Kaiser Permanente
11.2021 - 05.2022
Medical Assistant
La Casa Quigg Newton/Orthopedics
01.2021 - 01.2022
Medical Assistant
La Casa Quigg Newton
01.2017 - 01.2021
Medical Assistant
Rocky Mountain Youth Clinics
01.2015 - 01.2017
Medical Assistant
Clinica Family Health Services
01.2014 - 01.2015
Medical Assistant
Rocky Mountain Senior Care
01.2013 - 01.2014
Medical Assistant
Flatiron's Family Practice
01.2012 - 01.2013
High School Diploma -
The New America School