Arianel Avila
Medical Assistant
Commerce City,CO
Summary
To be able to use the knowledge that I have. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Language
Work History
Medical Assistant
Centura Health
02.2023 - Current
- Collected and documented patient medical information such as blood pressure and weight.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
Community Reach Center
10.2022 - 02.2023
- Collected and documented patient medical information such as blood pressure and weight.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas
- Helped improve patient outcomes by educating and advising on relevant treatments and care
Customer Service Representative
Kaiser Permanente
11.2021 - 05.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Medical Assistant
La Casa Quigg Newton/Orthopedics
01.2021 - 01.2022
- Assisted in maintaining proper flow, took vitals, wrote patient's chief complaint
- Provided patient education
- Charted and updated patients charts
- Ordered lab work
- Administered immunizations
- Perform EKG's
- Assisted in procedures
- Charted and updated patients charts
- Ordered lab work and scheduling imaging
- Maintain inventory for Reach Out and Read
- Maintain inventory for donation books
- Documented phone calls and direct appropriately
- Perform Ear Lavage's
- Prepare proper documentation for each visit type.
Medical Assistant
La Casa Quigg Newton
01.2017 - 01.2021
- Assisted in maintaining proper flow, took vitals, wrote patient's chief complaint
- Provided patient education
- Charted and updated patients charts
- Ordered lab work
- Administered immunizations
- Perform EKG's
- Assisted in procedures
- Charted and updated patients charts
- Ordered lab work and scheduling imaging
- Maintain inventory for Reach Out and Read
- Maintain inventory for donation books
- Documented phone calls and direct appropriately
- Perform Ear Lavage's
- Prepare proper documentation for each visit type.
Medical Assistant
Rocky Mountain Youth Clinics
01.2015 - 01.2017
- Performed blood draws
- Assisted in maintaining proper flow, took vitals, wrote patient's chief complaint
- Provided patient education
- Assisted nurses with catheters
- Charted and updated patients charts
- Ordered lab work
- Assisted with deep nasal suction.
Medical Assistant
Clinica Family Health Services
01.2014 - 01.2015
- Performed EKG's
- Blood draw
- Assisted in maintaining proper flow, took vitals, wrote patient's chief complaint
- Provided patient education
- Assisted in procedures
- Charted and updated patients charts
- Ordered lab work and imaging
- Performed NST's.
Medical Assistant
Rocky Mountain Senior Care
01.2013 - 01.2014
- Gathered patient information
- Scheduled appointments
- Performed daily laboratory orders
- Provided patient education
- Prepared prescriptions
- Charted and updated patients charts
- Ordered lab work and imaging
- Assisted with calls.
Medical Assistant
Flatiron's Family Practice
01.2012 - 01.2013
- Assist M.D./PA
- Take vital signs
- Injections
- Phlebotomy
- Update patient chart.
Education
High School Diploma -
The New America School
Denver, COSkills
Vital Sign Monitoring
Anatomy, Physiology, and Terminology
Medical Specialty Procedures
Medical Office Laboratory Procedures
Clinical Aspects of Coding & Billing
Computer Basics
Critical Thinking
Heartsaver CPR AED
Patient Flow Management
Medical Terminology
Venipuncture Expertise
Patient Relations
Medication Administration
Vital Sign Monitoring
Laboratory Specimen Collection
References
- Luz Marcela Serrano, M.D., 720-539-3743
- Nancy De La Rosa M.A., 720-763-7911
- Natasha Walker, 720-309-0488
Timeline
Medical Assistant
Centura Health
02.2023 - Current
Medical Assistant
Community Reach Center
10.2022 - 02.2023
Customer Service Representative
Kaiser Permanente
11.2021 - 05.2022
Medical Assistant
La Casa Quigg Newton/Orthopedics
01.2021 - 01.2022
Medical Assistant
La Casa Quigg Newton
01.2017 - 01.2021
Medical Assistant
Rocky Mountain Youth Clinics
01.2015 - 01.2017
Medical Assistant
Clinica Family Health Services
01.2014 - 01.2015
Medical Assistant
Rocky Mountain Senior Care
01.2013 - 01.2014
Medical Assistant
Flatiron's Family Practice
01.2012 - 01.2013
High School Diploma -
The New America School