Ariane Mae Ordanza
Hanover Park,IL
Summary
Compassionate Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
R1RCM
11.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Resolved customer complaints using established follow-up procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Providing excellent customer service by promptly answering patient inquiries.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Retail Associate
Nordstrom Rack
11.2021 - 11.2022
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Arranged attractive displays of merchandise based on current sales promotions.
- Expedited newly received merchandise to sales floor.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed loss prevention strategies, minimizing theft.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
Retail Associate
Ross Dress for Less
02.2020 - 11.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Assisted in ringing up sales at registers and bagging merchandise.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Engaged shoppers, providing assistance and information on merchandise and product features.
Nursing Assistant
ProMedica Skilled Nursing and Rehabilitation
02.2020 - 10.2020
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Engaged with patient family and friends to provide courteous visit experience.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Delivered high level of care to every patient.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Bachelor of Science - Nursing
Don Mariano Marcos Memorial State University-SLUC
05.2018
Skills
- Able to lift 5 lbs
- Cash register operation
- Interpersonal and written communication
- Customer assistance
- Teamwork
- Assessed customer product needs and interests in order to best recommend suitable items
- Good communicator
- Patient Care and Safety
- Leadership skills
- Computer Literate
- Can work with minimal supervision and a fast learner
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Medical Terminology
- Team Collaboration
- Patient Confidentiality and Data Security
Timeline
Patient Access Representative
R1RCM
11.2022 - Current
Retail Associate
Nordstrom Rack
11.2021 - 11.2022
Retail Associate
Ross Dress for Less
02.2020 - 11.2021
Nursing Assistant
ProMedica Skilled Nursing and Rehabilitation
02.2020 - 10.2020
Bachelor of Science - Nursing
Don Mariano Marcos Memorial State University-SLUC