Arianis Mesa

Administrative and Operational Management.

• Overseeing daily operations of the pediatric hematology-oncology practice to ensure efficiency and high-quality patient care.
• Managing scheduling, patient flow, and clinic logistics to optimize appointment availability, and reduce waiting times.
• Ensuring compliance with hospital policies, regulatory guidelines (HIPAA, OSHA, Joint Commission), and insurance requirements.
• Implementing and improving operational workflows to enhance patient and provider satisfaction.

Financial and Resource Management.

• Assisting with budgeting, cost control, and financial reporting to maintain fiscal responsibility.
• Overseeing billing, insurance authorizations, and reimbursement processes to ensure timely and accurate claims submission.
• Managing supply inventory, procurement, and vendor relationships to maintain necessary medical and office equipment.

Staff Leadership and Development

• Supervising administrative and support staff, ensuring proper training, scheduling, and performance evaluations.
• Serving as a liaison between physicians, nurses, medical assistants, and administrative personnel, to promote teamwork and efficiency.
• Addressing staff concerns, fostering a positive work environment, and facilitating professional development opportunities.

Patient Experience and Advocacy

• Ensuring a compassionate, family-centered approach in all interactions with pediatric patients and their caregivers.
• Overseeing patient scheduling, referrals, and coordination of multidisciplinary care with other specialists.
• Managing patient communication, addressing concerns, and resolving complaints in a timely and professional manner.

Quality and Compliance Initiatives

• Monitoring and implementing quality improvement initiatives to enhance patient safety and clinical outcomes.
• Ensuring proper documentation and adherence to protocols related to pediatric hematology-oncology treatments.
• Coordinating with leadership on process improvements, technology integration (EHR systems), and policy updates.

Patient Experience and Customer Service

• Ensure high-quality patient interactions by overseeing front desk and customer service operations.
• Address patient concerns, complaints, and inquiries, ensuring timely resolution and patient satisfaction.
• Implement policies to enhance patient engagement, and streamline service delivery.

Staff Supervision and Leadership

• Manage, train, and schedule front desk and patient services staff.
• Conduct performance evaluations, and provide ongoing coaching and professional development.
• Foster a collaborative and patient-centered team environment.

Operational and Administrative Management.

• Oversee appointment scheduling, check-in/check-out processes, and patient flow to optimize efficiency.
• Ensure accurate patient registration, insurance verification, and financial counseling procedures.
• Maintain compliance with HIPAA, OSHA, and other healthcare regulations.

Billing and Financial Coordination.

• Assist with patient billing inquiries, and coordinate with the finance department on payment collections.
• Ensure proper handling of co-pays, insurance claims, and financial assistance programs.

Technology and Data Management.

• Manage Electronic Health Record (EHR) systems for accurate patient documentation.
• Generate reports on patient volume, wait times, and service metrics to identify improvement areas.

Collaboration and Process.

• Work closely with orthopedic surgeons, medical assistants, and physical therapy teams to coordinate patient care.
• Implement workflow improvements to enhance efficiency, reduce administrative burdens, and improve patient satisfaction.

• Act as the primary point of contact for patients, scheduling consultations, treatments, and follow-up appointments.
• Supervise front-desk operations, ensuring exceptional customer service and smooth patient check-in/out processes.
• Manage electronic medical records (EMR), patient intake forms, and treatment documentation.
• Support practice marketing initiatives, including coordinating events, outreach, and promoting cosmetic procedures.
• Oversee cash handling, patient payments, and insurance verifications to ensure timely and accurate billing.
• Train and mentor front-office staff on best practices for client communication and office efficiency.

• Supervise and train front-desk staff to manage patient scheduling, insurance verifications, and billing.
• Ensure smooth patient check-in and checkout processes, addressing concerns and maintaining a welcoming environment.
• Manage patient records, ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
• Oversee office supplies inventory, ordering, and vendor coordination to ensure operational needs are met.
• Resolve patient complaints, handle escalations, and provide support to ensure patient satisfaction.
• Collaborate with medical staff to streamline workflows and improve front-office efficiency