Arianis Villalba
Wesley Chapel
Summary
Dynamic customer service professional with proven expertise at Home Depot, excelling in cash handling and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and stress management. Adept at operating POS systems and maintaining composure in high-pressure situations, consistently delivering exceptional service and fostering positive client relationships.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Cashier
Home Depot
11.2024 - Current
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and provided knowledgeable support.
- Maintained accurate cash drawer and balanced daily sales reports.
- Collaborated with team members to enhance customer service experience.
- Handled returns and exchanges in accordance with store policies.
- Ensured cleanliness and organization of checkout area for optimal efficiency.
- Adapted quickly to high-volume situations while maintaining service quality.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to maintain smooth operations during peak hours.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
Receptionist
Olympia Mortgage
07.2024 - 09.2025
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Assisted in maintaining office organization through effective filing and document management systems.
- Provided accurate information to clients via phone and in-person inquiries, enhancing customer service experience.
- Coordinated meeting room bookings and prepared necessary materials for scheduled events.
- Maintained professional communication with staff and clients to foster positive relationships.
- Operated multi-line phone system, directing calls to appropriate personnel promptly.
- Contributed to team efforts by assisting colleagues during peak service times and special projects.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
Education
High School Diploma -
Pasco E School
Land O' Lakes, FL06-2025
Skills
- Customer satisfaction
- Patience and composure
- Cash handling
- Guest services
- Customer focus
- POS system operation
- Phone etiquette
- Conflict resolution
- Cultural awareness
- Bilingual
- Stress management
- Issue escalation
Certification
- CNA certification
- BLS & CPR certification
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Home Depot
11.2024 - Current
Receptionist
Olympia Mortgage
07.2024 - 09.2025
High School Diploma -
Pasco E School