Arianna Aguilar
Concord,NC
Summary
Dedicated crew leader lends several years experience to overseeing team communication, skills management and task completion. Focused and friendly comprehension of skills to juggle stressful, deadline-driven demands. Supervisory expertise committed to delivering outstanding customer service and optimal workflows.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Leader
Walmart
Concord, NC
01.2021 - Current
- Maintained accurate records of employee attendance, hours worked, vacation time.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Analyzed customer feedback surveys to identify areas where improvements could be made.
- Trained new hires on job duties, safety protocols, and company policies.
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Inspected cleanliness, organization and safety of job sites after every shift.
Head Hostess
Texas Roadhouse Restaurant
Concord, NC
05.2019 - 09.2020
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Trained new staff on proper hosting procedures and policies.
- Assisted with seating arrangements for large groups and special occasions.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Education
High School Diploma -
Concord High School
Concord, NC06-2019
Skills
- Project Management
- Schedule Planning
- Staff Support
- Crew Coordination
- New Hire Training
- Work Planning and Prioritization
Affiliations
- Community service
- Cooking
- Exercising
- Traveling
Certification
- Employee of the week
References
References available upon request.
Timeline
Crew Leader
Walmart
01.2021 - Current
Head Hostess
Texas Roadhouse Restaurant
05.2019 - 09.2020
High School Diploma -
Concord High School