Arianna Alvarado
Queens Village
Summary
Bilingual professional fluent in English and Spanish with 6 years of customer service experience. Skilled in providing exceptional support and handling various situations with ease and patience. Attention to detail, quick learner, and adaptable. Strong interpersonal skills for building positive relationships with colleagues and customers. Thrives in fast-paced environments, excels at multitasking and managing multiple responsibilities. Organized and neat. Eager to contribute and continuously seeks growth opportunities to expand knowledge and skills.
Overview
10
10
years of professional experience
Work History
Entrepreneur
Myself
08.2023 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
- Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
SURGICAL COORDINATOR
BRIAN J. HERSCHCORN
01.2021 - 01.2022
- I handled receptionist duties such as answering phone calls, answering emails, patient intake packets and gathering patients’ information such as socials, insurances, and personal information
- I faxed and received medical records for patients
- I filed workers compensation cases for those that applied
- I scheduled surgeries for the doctor under the hospital’s portal
- I got pre-certification for specific procedures
- Dealt with legal documents between patients
- I was also part of the cleaning in office, vacuuming and disinfecting everything to start the following day clean and fresh
RECEPTIONIST/MEDICAL ASSISTANT
MOREANO PLASTIC SURGERY
01.2019 - 01.2021
- I handled phone calls, as well as appointment reminders
- I welcomed patients by taking their temperatures, names, and questions relating to covid
- Disinfected rooms before and after every patient
- Learned different procedure regarding plastic surgery
- Scheduled surgeries for the doctor
- I would handle medical records and exam results for every patient in order to schedule their surgery
- Sterilized his utensils to perform in office procedures
- I also assisted in minor office procedures
- I organized patient files and medical history alphabetically
- Took patient’s blood pressure
- Assisted in pre- and post-op protocols in office
- I was a key holder
- I also cleaned and organized throughout the office to maintain a clean work environment
RECEPTIONIST & HOST
MADISON AND VINE
01.2017 - 01.2019
- I would clean Menus, accommodate guests to their tables, organize seating chart, call to confirm/make reservations, receive calls for room service, receive customers at front desk concierge
- I would also cash people out or escort guests upstairs to the rooftop bar also a part of the restaurant
BARISTA AND WAITRESS
MECATOS BAKERY AND CAFE
01.2015 - 01.2017
- This was my first actual job while I was still in school
- This was one of the jobs where I learned things very quickly so I started leveling up very fast
- When I was training I would do small tasks like organize and take orders while someone else prepared the order for me
- I would clean around the restaurant while memorizing the menu items and what they looked like
- I had to learn what everything contained within its recipe of making
- Once I started picking up on things I then moved on to perfecting their specialty in house Colombian espresso
- I learned what every coffee order had, how to make it, how to serve it
- I started being a barista while everyone else handled the food orders
- I prepared at least100 coffees within the morning rush
- Once things would go back to regular flow of course I would help on the floor and take orders
- I was also a key holder
- I opened and sometimes closed as well
Education
Bachelors Degree - Science
Queens Borough College
Queens, NYAssociates Degree - Psychology
Valencia College
Orlando, FL01.2019
High School Diploma - undefined
Timber Creek HS
Orlando, FL01.2017
Skills
- Goal setting
- Entrepreneurial personality
- Strategic thinking
- Customer relations
- Social media management
- Innovative mindset
- Team bonding
- Brand building
- Customer acquisition
- Program coordination
- Customer service
- Business marketing
Languages
Spanish
Native or Bilingual
Timeline
Entrepreneur
Myself
08.2023 - Current
SURGICAL COORDINATOR
BRIAN J. HERSCHCORN
01.2021 - 01.2022
RECEPTIONIST/MEDICAL ASSISTANT
MOREANO PLASTIC SURGERY
01.2019 - 01.2021
RECEPTIONIST & HOST
MADISON AND VINE
01.2017 - 01.2019
BARISTA AND WAITRESS
MECATOS BAKERY AND CAFE
01.2015 - 01.2017
Associates Degree - Psychology
Valencia College
High School Diploma - undefined
Timber Creek HS
Bachelors Degree - Science
Queens Borough College
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