Ear
Ears for Peers
Medford, MA
09.2023 - Current
- Educated callers about coping strategies for managing symptoms of mental illness.
- Provided callers with useful outside resources, such as the CMHS, when necessary.
- Attended meetings or workshops to maintain and increase knowledge.
- Worked successfully with other ears in order to help callers with more complex issues
- Approached callers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.