Arianna Amezquita
Houston
Summary
Dedicated administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Reflexiones Bilingual Family Services
12.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated smooth clinic operations by coordinating appointments, referrals, authorizations, and insurance verification processes.
- Streamlined insurance verification processes, ensuring all procedures were approved and properly documented.
Financial Aid Student Worker
Lone Star College System
10.2023 - 11.2023
- Ensured smooth operation of the office during peak periods by managing workflow effectively.
- Provided exceptional customer service to students and families seeking financial assistance, fostering strong relationships.
- Maintained up-to-date knowledge of federal, state, and institutional financial aid policies to provide accurate information to applicants.
- Resolved student inquiries regarding financial aid status, promoting a positive experience for applicants.
- Managed confidential student records with utmost discretion and adherence to privacy regulations.
Customer Service Representative
K2 Project Management Solutions
11.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Express Fuels
06.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Associate of Science - Dental Hygiene
Lone Star College
Houston, TX06-2028
Westfield High School
Houston, TX06-2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft Word, Excel, Outlook
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Multi-line phone proficiency
- Reception oversight
- Records administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Reflexiones Bilingual Family Services
12.2023 - Current
Financial Aid Student Worker
Lone Star College System
10.2023 - 11.2023
Customer Service Representative
K2 Project Management Solutions
11.2021 - 05.2022
Cashier
Express Fuels
06.2020 - 09.2021
Associate of Science - Dental Hygiene
Lone Star College
Westfield High School
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