Arianna Amezquita
Houston,TX
Summary
Reliable and dedicated financial aid student mentor committed to solve problems and review student accounts efficiently. Adept at providing excellent and individualized service to students and families with outstanding knowledge of FASFA information. Successful at complex problem-solving and communication skills.
Overview
3
3
years of professional experience
Work History
Financial Aid Student Worker
Lone Star College - University Park
2023.09 - Current
- Guided students through financial aid processes, by completing necessary forms and updating account records.
- Assisted students and families in filling out financial aid applications.
- Helped students sign up and design for payment plans.
- Contacted families and students about late payments and account statements.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Call Center Customer Service Representative
K2 Project Management Solutions LLC
2021.11 - 2022.05
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Cashier
Express Fuels
2020.06 - 2021.09
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Checked personal identifications during alcohol and tobacco sales.
- Answered questions about store policies and addressed customer concerns.
- Processed refunds and exchanges in accordance with company policy.
Education
Associate of Science - Dental Hygiene
Lone Star College System
Spring, TX06.2026
High School Diploma -
Westfield High School
Houston, TX06.2021
Skills
- Accuracy Verification
- Written and Oral Communications
- FAFSA Skilled
- Customer Service
- Problem-Solving Abilities
- Microsoft Outlook
- Microsoft Word
- Active Listening
- Customer Satisfaction
- Spanish Translation
- Multi-Tasking
- Cash Handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
- FA Advisor Sophia Pakravan
Email: Sophia.Pakravan@lonestar.edu
Timeline
Financial Aid Student Worker
Lone Star College - University Park
2023.09 - Current
Call Center Customer Service Representative
K2 Project Management Solutions LLC
2021.11 - 2022.05
Cashier
Express Fuels
2020.06 - 2021.09
Associate of Science - Dental Hygiene
Lone Star College System
High School Diploma -
Westfield High School
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