Arianna Ashton
Houston,TX
Summary
Hardworking and knowledgeable professional well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Alorica
Houston, Texas
11.2022 - Current
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Verified accuracy of account information and updated records accordingly.
- Explained the consequences of non-payment in a professional manner.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
Medical Receptionist
Health Center of South East texas
Cleveland, TX
05.2021 - 10.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Third Party Liability Agent
MedData
The Woodlands, TX
09.2019 - 04.2021
- Provided customer service to clients through phone and email communication.
- Investigated, researched and evaluated liability claims to determine coverage and damages.
- Interviewed claimants, witnesses, medical providers and attorneys to obtain relevant information regarding claims.
- Analyzed claim data including medical records, police reports and other documentation.
- Identified areas of improvement in current processes and procedures for handling claims.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
Customer Service Representative
Randstad (temp)
Houston, TX
07.2017 - 02.2018
- Managed incoming calls and scheduled appointments for patients.
- Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
- Assisted in resolving customer complaints in a timely manner.
- Entered patient data into electronic health records accurately and efficiently.
- Verified insurance eligibility for patients prior to scheduling appointments or procedures.
- Processed payments from patients for copayments or other fees related to their care.
- Performed outbound calls to remind patients about upcoming appointments.
- Monitored patient satisfaction surveys and responded accordingly.
Education
Associate of Applied Science - Pharmacy Technician
American National University
02-2026
High School Diploma -
Texas Connections Academy
Houston, TX05-2015
Skills
- Billing Inquiries
- 10-key entry
- Data Entry
- Data Processing
- Word Processing
- Account updating
- Data Collection
- Paperwork Processing
- Inbound and Outbound Calling
- Payment Processing
- Conflict Resolution
- Billing support
- Medical office administration
- HIPAA Compliance
- Appointment management
- Office Administration
- Front Desk Operations
Timeline
Customer Service Agent
Alorica
11.2022 - Current
Medical Receptionist
Health Center of South East texas
05.2021 - 10.2022
Third Party Liability Agent
MedData
09.2019 - 04.2021
Customer Service Representative
Randstad (temp)
07.2017 - 02.2018
Associate of Applied Science - Pharmacy Technician
American National University
High School Diploma -
Texas Connections Academy