Arianna Bierd
Howey In The Hills,FLORIDA
Summary
Operations Supervisor at Kohl’s Store with a proven track record in team leadership and performance monitoring. Expert in logistics oversight and staff training, driving efficiency and enhancing customer satisfaction. Successfully streamlined service processes, resulting in improved operational outcomes and fostering strong customer relationships.
Overview
2013
2013
years of professional experience
Work History
Operations Supervisor
Kohl’s Store
- Took care of expired containers. The ones not picked up by customers, I entered them into Evan.
- Pick Omni orders and pack them in a timely matter.
- Made sure our PPI numbers were on green on previous days. If they weren’t, talked to the team and held them accountable to do better and checked on them. As a leader, I know who is a fast picker or a fast packer and assigned everyone to do their best to get the Que complete and everything in order.
- Trained new associates.
- I run the unload team for truck.
- I do the freight planner and make sure everyone for every truck fills it out for what they have accomplished for the day.
- I set the dock and label everything to have a smooth unload.
- I run the merchandise team after the truck is unloaded and everything is processed.
- Every week I look at the Department Merchandise Tool and see how the floor is changing for the month to be prepared to merchandise new freight correctly into the sales floor.
- I always make sure new freight has an e-sign so customers can understand the price of what they are buying.
- I leaded floor sets.
- I leaded price change team.
Service Supervisor
Kohl’s Store
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Ensured associates understood credits, rewards and service scores.
- Tracked associates with WTD and MTD with results. Acknowledged the ones who succeeded the store goals. Worked with the associates who needed training.
- Made contests on credits, rewards and service scores and rewarded the ones who won.
- Lead by example to show how is done.
Store Support Lead
Kohl’s Store
- Worked with Kronos making the schedule for the store.
- Did orientation for new associates.
- Made sure callbacks were done in all departments.
- File paperwork.
- Did cash office
- Did payroll
- Made sure all trainings were completed.
- Did truck unload while I was admin for the store.
- When done with my work, I helped on the sales floor where I was needed.
Flex Associate
Kohl’s Store
- Full time in home and kids.
- Worked on truck unload.
- Merchandised in home and kids.
- Did callbacks.
WJM Associate
Kohls Store
- Worked in the fitting rooms.
- Worked on truck unload.
- Merchandised in Women’s, Juniors, and Men’s.
Secretary
K and J Customs
01.2007 - 03.2012
- I dealt with customers.
- Made appointments for estimators.
- Put estimates in the computer.
- Took pictures of customers car for them to see the process of their vehicles being built together.
- Cashier
Education
GED -
Seminole Sate College
Sanford, FL05.2017
Skills
- Performance monitoring
- Staff supervision
- Team Training
- Customer relations
- Logistics oversight
- Scheduling coordination
- Operational planning
- Team leadership
- Employee supervision
- Customer service
- Decision-making
- Microsoft office
- Coaching and mentoring
- Workflow planning
- Staff training
- Scheduling
- Payroll and budgeting
- New hire orientation
- Support services
Languages
Spanish
Native or Bilingual
Timeline
Secretary
K and J Customs
01.2007 - 03.2012
Operations Supervisor
Kohl’s Store
Service Supervisor
Kohl’s Store
Store Support Lead
Kohl’s Store
Flex Associate
Kohl’s Store
WJM Associate
Kohls Store
GED -
Seminole Sate College
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