Shift Lead with front-line service experience in fast-paced food and retail environments. Directs teamwork during rush periods, reinforces safe food handling, and keeps shifts organized through cleanliness and workflow improvements. Trains 1–2 team members per month and resolves 6–10 customer or service issues per week to protect service quality.
Work History
Shift Lead
6 Months
Jacksons | 02.2025 - 08.2025
Coordinated shift schedules to optimize staffing and maintain operational efficiency.
Supervised daily operations, ensuring compliance with safety and quality standards.
Assisted in inventory management, monitoring stock levels and minimizing waste.
Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
Floater
6 Months
Jacksons | 09.2025 - 03.2026
Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
Operated cash registers and processed transactions efficiently during peak hours.
Assisted in inventory management, ensuring accurate stock levels and organization.
Maintained cleanliness and safety standards throughout the store environment.
Customer Service Rep
6 Months
Jacksons | 07.2024 - 01.2025
Process transactions accurately and efficiently using point-of-sale systems.
Maintain organized cash register area, ensuring cleanliness and readiness for customer service.
Provide exceptional customer service, addressing inquiries and resolving issues promptly.
Collaborate with management to streamline checkout processes, enhancing overall efficiency during peak hours.
Support promotional events by effectively communicating product information and upselling additional items to customers.
Helped customers complete purchases, locate items, and join reward programs.
Crew Worker
11 Months
McDonald’s | 05.2023 - 04.2024
Assisted customers with product selection, answered questions, and provided information on products and services.
Identified workflow process improvements to enhance efficiency and streamline operations.
Developed strong problem-solving skills by resolving customer issues quickly and efficiently.
Utilized cash registers to process payments accurately while maintaining a high level of accuracy when handling money transactions.
Memorized food and drink recipes to prepare orders with speed and accuracy.
Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
Maintained cleanliness of the store and ensured that all areas followed safety regulations.
Identified opportunities for improvement within workflow processes to reduce costs and improve efficiency.
Trained new employees on company policies and food preparation procedures to ensure adherence to standards.