Arianna Brown
Roslindale ,MA
Summary
Proven achiever with a strong background in the hospitality and service industry, notably at The Square Root, where I significantly reduced food waste. Skilled in organization and sanitation practices, I excel in customer service and teamwork, consistently enhancing guest satisfaction and operational efficiency. My approach combines attention to detail and effective communication, driving results and fostering a collaborative environment. Hardworking and enthusiastic [Job Title] trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Junior Cook
The Square Root
08.2024 - Current
- Reduced food waste by implementing proper storage techniques and inventory management procedures.
- Completed daily prep work efficiently, setting up the kitchen for smooth operations throughout service hours.
- Enhanced overall kitchen efficiency by maintaining organization and cleanliness of workstations.
- Successfully managed multiple orders simultaneously, demonstrating strong multitasking abilities and attention to detail.
- Collaborated with team members to ensure timely completion of tasks, enhancing overall productivity.
Steward/Housekeeper
American Cruise Lines
02.2024 - 08.2024
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Handled challenging situations with tact and professionalism, resolving passenger complaints and concerns.
- Contributed to overall guest satisfaction by promptly addressing inquiries or requests made throughout their stay.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Verified cleanliness and organization of storage areas and carts.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Housekeeper
Best Western Hotel
10.2023 - 02.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Changed bed linens and collected soiled linens for cleaning.
Sales Lead
Journeys Shoe Store
03.2021 - 01.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Increased sales and customer satisfaction through personalized servicing.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
Manager on Duty
Jimmy Johns Gourmet Subs
06.2020 - 11.2021
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, cheese, and veggies
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Cashier
Fuzziwigs Candy Factory
05.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Hellgate High School
Missoula, MT06.2020
Skills
- Organization
- Sanitation Practices
- Customer Service
- Food handling
- Hospitality and service industry background
- Emergency Procedures
- Shipboard Experience
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Effective Communication
Accomplishments
- Commissioned to create tattoo pieces
- Won first place in multiple art competitions in high school
- Created artwork for an article featured in The Missoulian, a daily newspaper printed in Missoula Montana
- Went to State two years in a row getting a superior rating on my solo performances both times in middle and high school for choir
- Performed with the band Foreigner with my Chamber Choir at Hellgate High School
- Performed in many talent shows
- Had multiple parts in Les Miserables
- Performed at multiple festivals and concerts with my dad
Certification
Bloodborne Pathogen (BBP)
Artist
I am a surrealist/abstract artist. I use acrylic, watercolor, marker, and colored pencil.
Timeline
Junior Cook
The Square Root
08.2024 - Current
Steward/Housekeeper
American Cruise Lines
02.2024 - 08.2024
Housekeeper
Best Western Hotel
10.2023 - 02.2024
Sales Lead
Journeys Shoe Store
03.2021 - 01.2022
Manager on Duty
Jimmy Johns Gourmet Subs
06.2020 - 11.2021
Cashier
Fuzziwigs Candy Factory
05.2019 - 09.2019
High School Diploma -
Hellgate High School
Bloodborne Pathogen (BBP)
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