Arianna Burden
Murfreesboro,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
2
2
years of professional experience
Work History
Warehouse Operator
Amazon
Suffolk, VA
09.2023 - Current
- Processed orders accurately, efficiently and within specified timeframes.
- Packaged items for shipment according to customer specifications.
- Provided assistance to co-workers when needed or requested.
- Maintained cleanliness and organization of the warehouse to facilitate efficient operations.
- Maintained a safe work environment by adhering to safety regulations at all times.
- Identified damaged or defective products upon receipt and reported them accordingly.
- Labeled boxes, containers, and pallets for shipment purposes.
- Used handheld scanners to track inventory movement within the warehouse system.
- Collaborated with supervisors to develop efficient workflow procedures for order fulfillment tasks.
- Followed all safety regulations when lifting or moving heavy items or hazardous materials.
- Arranged transport for outbound shipments according to customer requirements.
Crew Member
McDonald's
Murfreesboro, North Carolina
01.2023 - 09.2023
- Restocked kitchen supplies including food products and utensils.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Informed customers about daily specials in an engaging manner.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Customer Service Cashier
Delhaize America
Murfreesboro, North Carolina
03.2022 - 12.2022
- Answered incoming phone calls from customers regarding product availability or store locations.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Assisted customers with locating merchandise within the store.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
High School Diploma -
Northampton County Early College
Weldon, NC05-2021
Skills
- Packaging and Labeling
- Inventory Tracking
- Barcode scanning
- Order Picking
- Stock control
- Warehouse Safety
- Customer Complaint Resolution
- Customer Service
- Payment Collection
- Product Merchandising
- Positive and professional
- Product Knowledge
- Customer Relationship Management (CRM)
- Telephone management
- Customer Satisfaction
- Account Management
Languages
English
Full Professional
Spanish
Limited
Timeline
Warehouse Operator
Amazon
09.2023 - Current
Crew Member
McDonald's
01.2023 - 09.2023
Customer Service Cashier
Delhaize America
03.2022 - 12.2022
High School Diploma -
Northampton County Early College