Arianna Camino
Seattle,WA
Summary
IT Support Specialist with over 5 years of experience delivering Tier 3 technical support for diverse clients. Proven track record in troubleshooting hardware, software, and networking issues, significantly minimizing downtime and enhancing user satisfaction across multi-site environments.
Overview
8
8
years of professional experience
Work History
Tier 3 Technical Support Specialist
Telcloud
San Diego
02.2024 - 03.2025
- Delivered Tier 3 technical support for domestic and international customers, resolving escalated hardware, software, networking, and connectivity issues.
- Diagnosed and resolved network performance, internet connectivity, device-level technical issues, enhancing support in high-volume environments.
- Guided users through software/hardware installations, configurations, updates, troubleshooting; ensuring minimal downtime.
Field Sales Consultant
Sunrun
San Diego
06.2023 - 01.2024
- Educated clients on solar energy solutions and benefits.
- Conducted site assessments to determine optimal solar panel placement.
- Developed customized proposals based on client energy needs.
- Developed client communication strategies, solving problems and delivering presentations to enhance customer engagement in a fast-paced environment.
IT Technician
JW & ReSource Flooring
San Diego
02.2022 - 03.2023
- Configured, maintained, and troubleshot endpoints such as Windows PCs, mobile devices, printers, AV systems, and office hardware to ensure optimal functionality.
- Supported Windows 10/11 environments, Microsoft 365, mobile devices (iOS/Android), printers, VoIP systems, and remote end users.
- Utilized networking and infrastructure technologies like Ubiquiti gateways, routers, switches, UniFi cameras, virtual machines, servers, MaaS360 MDM, Jira CRM, and Mitel VoIP to support IT operations.
- Oversaw IT hardware inventory and device lifecycle support for seven locations across two states.
Computer Science Tutor
California State University San Marcos
San Diego
01.2021 - 05.2022
- Tutored university students in computer science concepts, enhancing understanding of C++, Python, networking, databases, binary systems, and digital circuits.
- Facilitated one-on-one tutoring sessions to enhance programming skills.
- Assisted students in understanding complex algorithms and data structures.
- Simplified technical concepts for diverse learning styles, fostering improved problem-solving skills.
- Developed customized lesson plans for diverse student learning needs.
Front Desk Administrator
Robert Half / Marcus & Millichap
San Diego
10.2021 - 01.2022
- Managed front desk operations and ensured efficient guest check-in processes.
- Handled front desk operations, providing customer service and operational support in a fast-paced professional office.
- Managed incoming communications through phone, email, and in-person inquiries.
- Coordinated scheduling for meetings and appointments across departments.
Coding Camp Lead Instructor
ThoughtSTEM LLC
San Diego
08.2017 - 09.2019
- Led coding instruction for K-12 students, fostering engagement and understanding through hands-on projects in Python, JavaScript, HTML/CSS, robotics, VR, and Arduino.
- Developed engaging curriculum for coding and robotics courses.
- Facilitated hands-on workshops for students of varying skill levels.
- Mentored junior instructors in teaching methodologies and classroom management.
Education
B.S - Computer Science & Information Systems
California State University San Marcos
San Marcos, CA05-2021
Skills
- Endpoint & Support: Technical troubleshooting, Remote assistance, Printer support, Device deployment, MaaS360 MDM, Help desk support
- Networking: DHCP/DNS, Routers, Switches, Firewalls, Ubiquiti, VoIP, Network Troubleshooting
- Network performance
- Systems & Administration: Windows Administration, Active Directory, Microsoft 365, Azure, User onboarding, Server Administration
- Technical Tools: Remote Desktop, Jira, Database Management, Scripting Automation, Technical Documentation, AWS (Foundational)
- Software installation
- Hardware configuration
- Network troubleshooting
LANGUAGES
English - Proficient, Spanish - Fluent
Timeline
Tier 3 Technical Support Specialist
Telcloud
02.2024 - 03.2025
Field Sales Consultant
Sunrun
06.2023 - 01.2024
IT Technician
JW & ReSource Flooring
02.2022 - 03.2023
Front Desk Administrator
Robert Half / Marcus & Millichap
10.2021 - 01.2022
Computer Science Tutor
California State University San Marcos
01.2021 - 05.2022
Coding Camp Lead Instructor
ThoughtSTEM LLC
08.2017 - 09.2019
B.S - Computer Science & Information Systems
California State University San Marcos