Arianna Clark
Jacksonville,Florida
Summary
Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to ensure enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Dennys Restaurant
04.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Waggener High School
Louisville, KY05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Menu Memorization
- Service prioritization
- Order Management
- Team Player
- Warm and Friendly
- Adaptable and Flexible
- Cool Under Pressure
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Food and Beverage Service
- Workflow Coordination
- Ability to Lift 30 Pounds
- Upselling
- Menu Recommendations
- Courteous Phone Demeanor
Timeline
Server
Olive Garden
08.2023 - Current
Server
Dennys Restaurant
04.2021 - 03.2023
High School Diploma -
Waggener High School