Years of experience working in the hospitality industry
Arianna Coletti
East Hampstead,NH
Summary
Dependable employee successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated and successful at working with different types of personalities and experienced in working in high-end restaurants. Knowledgeable in customer service.
Overview
6
6
Work History
Food Runner
Tuna Striker Pub
05.2018 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Answered questions from restaurant patrons regarding menu items.
- Organized and replenished supplies at food stations to optimize team performance.
- Cultivated warm relationships with regular customers.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
Waitress
Tuna Striker Pub
04.2018 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Babysitter
Josselyn Wilson
01.2018 - 05.2021
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Established and maintained safe play environment for children.
Education
Bachelor of Arts - Anthropology
University of New Hampshire
Durham, NH12.2022
Skills
- Cash Handling
- Practice Management
- Time Management
- Issue Escalation
- Billing and Payment Processing
- Operational Efficiency
- Critical Thinking
- Teamwork and Collaboration
- Condiment Refilling
Timeline
Food Runner
Tuna Striker Pub
05.2018 - Current
Waitress
Tuna Striker Pub
04.2018 - Current
Babysitter
Josselyn Wilson
01.2018 - 05.2021
Bachelor of Arts - Anthropology
University of New Hampshire
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