Arianna Cooper
Pompano Beach,FL
Summary
Dynamic professional with a proven track record at Firehouse Subs and Pizza Hut, adept in complaint resolution and teamwork. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in cleaning and problem-solving, consistently delivering results beyond expectations. Demonstrates strong collaboration skills and a knack for upselling, significantly contributing to team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Firehouse Subs
Margate, FL
01.2024 - Current
- Collaborated with team members to maximize productivity and efficiency.
- Answered phone calls regarding inquiries about products or services.
- Participated in training sessions for new employees when needed.
- Assisted customers with product selection and ordering process.
- Built and maintained working relationships with peers and upper management.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered customers' questions and provided information on store procedures or policies.
Customer Service Representative
Pizza Hut
Coral Springs, FL
06.2023 - Current
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL05-2025
Skills
- Cleaning
- Complaint resolution
- Following instructions
- Teamwork and collaboration
- Upselling techniques
- Problem-solving
Affiliations
- Cross Country
- Buisness Professionals of America Club (BPA)
- Woodshop Club
- Kindness Club
- Student Government Association (SGA)
- Member of BCPS Capitol Days
- 4.6 GPA
- Honor Roll Student
- AP, AICE, Dual Enrollment, and Honors Student
Certification
- ServSafe Certification
Accomplishments
- 4.6 GPA
- Honor Roll Student
- AP, AICE, Dual Enrollment, and Honors Student
- Top 10% of Graduation Class
Timeline
Team Member
Firehouse Subs
01.2024 - Current
Customer Service Representative
Pizza Hut
06.2023 - Current
High School Diploma -
Coral Springs High School