Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Arianna C. Ray

Austin

Summary

Friendly and customer-focused professional with several years of experience in the hospitality and wellness industry known for creating welcoming and personalized experiences. Passionate about making every guest feel valued through attentive service, engaging conversation, and a positive attitude. Skilled at managing busy shifts with a smile, maintaining high-quality standards, and building genuine connections with regulars and new customers alike. Looking to bring my dedication to customer care and people skills to a vibrant, customer-centered environment.

Overview

6
6
years of professional experience

Work History

Health Coach

Omada
02.2025 - Current
  • Utilize motivational interviewing techniques to guide participants in exploring their strengths, values, and motivations for lasting behavior change.
  • Apply evidence-based behavior change methods to help participants build sustainable habits in areas like nutrition, physical activity, stress management, and sleep.
  • Provide empathetic, non-judgmental support through regular digital communication to reinforce progress, address barriers, and celebrate successes.
  • Collaboratively develop personalized action plans, empowering participants to set realistic, achievable goals aligned with their health vision.
  • Educate and support individuals managing prediabetes and hypertension, providing tailored guidance to improve metabolic health and reduce health risks.
  • Monitor participant progress using digital tools and adjust coaching strategies to optimize outcomes.
  • Partner with multidisciplinary teams to ensure holistic, high-quality support and consistent care.
  • Accurately document participant interactions and progress while maintaining confidentiality and ethical standards.
  • Remote

Server

Haberdash
10.2024 - 01.2025
  • Delivered exceptional dining experiences through attentive service and menu knowledge.
  • Streamlined order-taking process, reducing wait times during peak hours.
  • Developed strong rapport with regular customers, fostering a welcoming atmosphere.
  • Managed customer inquiries and resolved issues to enhance satisfaction and loyalty.
  • Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Trained new staff on menu offerings and customer service standards.
  • Assisted in inventory management, ensuring sufficient stock of food and beverage items.
  • Maintained cleanliness and organization of dining areas to comply with health regulations.

Registered Behavioral Technician (RBT)

Pediatric Advancement Therapy
10.2024 - 01.2025
  • Implemented play-based ABA interventions to teach communication, social, and adaptive skills through naturalistic, child-led activities.
  • Used play to build rapport, foster engagement, and encourage skill development in a fun, supportive environment.
  • Collected accurate, objective data on target behaviors and skill acquisition during play sessions.
  • Collaborated with BCBAs to develop individualized treatment plans integrating play-therapy techniques.
  • Applied positive reinforcement, modeling, and prompting strategies within playful interactions to promote learning.
  • Adapted play activities to meet each child’s developmental level, preferences, and unique needs.
  • Maintained consistent communication with families and team members to support progress and generalization of skills.
  • Upheld ethical and compassionate care, prioritizing the child’s well-being and dignity throughout sessions.
  • Implemented behavior intervention protocols and collected data to track client progress, fostering positive therapeutic relationships with children and families.

Server

City Grit
10.2023 - 08.2024
  • Cultivated warm relationships with regular customers.
  • Managed point-of-sale system, processing transactions accurately and efficiently.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Barista Shift Lead

Biggby Coffee
10.2022 - 08.2023
  • Led barista team operations, optimized opening procedures, and elevated customer service standards while mentoring new staff and implementing quality control measures.
  • Orchestrated seamless café operations, fostered team development, and resolved complex customer situations while maintaining premium beverage standards.
  • Upheld strict food safety protocols, managed inventory systems, and executed comprehensive training programs while driving operational excellence.
  • Developed engaging customer interaction strategies, enhanced team communication through trivia initiatives, and streamlined shift management processes.
  • Cultivated positive team dynamics, ensured consistent product quality, and maintained rigorous cleanliness standards while exceeding service expectations.
  • Spearheaded inventory management initiatives and quality control measures, resulting in consistent product excellence and minimized waste.

Stress & Anxiety Wellness Coach

Noom Inc.
07.2021 - 05.2022
  • Met clients where they were and coached them through a 16-week curriculum rooted in CBT, ACT, and DBT practices and activities.
  • Cultivated an interactive presence with clients that aided in building a relationship of positive regard and trust.
  • Coached and tracked the progress of an average caseload of 80 clients.
  • Challenged and supported clients in developing SMART goals and action plans.
  • Utilized Motivational Interviewing to empower clients to create the changes they want to see in their lives.
  • Collaborated and engaged in bi-weekly clinical coach development meetings.
  • Curated creative visual content to best support the client with resources.
  • Remote

Group Health Coach

Noom Inc.
10.2019 - 07.2021
  • Designed interactive blog style Health & Wellness written and visual content to post within the group environment.
  • Met clients where they were and coached them through a 16-week curriculum rooted in CBT, ACT, and DBT practices and activities.
  • Virtually built a harmonious rapport in each group to create empowering communities of support.
  • Guided and maintained virtual wellness group environments through the approach of holistic facilitation.
  • Utilized many counseling techniques to coach clients along their wellness journey and asynchronous curriculum.
  • Provided mindfulness techniques and activities to enhance confidence and aid clients in overcoming obstacles throughout their wellness journey.
  • Navigated subscription and membership questions to maintain customer satisfaction.
  • Operated various Customer Management Systems.
  • Collaborated on various asynchronous material pathways and curriculum development.
  • Remote

Education

Bachelor of Arts - Mass Communications

Coker College
Hartsville, SC
05.2013

Skills

  • Customer Service (Experienced)
  • Conflict Resolution (Experienced)
  • Leadership (Experienced)
  • Multitasking (Experienced)
  • Effective Communication (Experienced)

Accomplishments

    Texas Food Handler 2025

    TABC 2025

    CDC Lifestyle Health Coach 2025

Timeline

Health Coach

Omada
02.2025 - Current

Server

Haberdash
10.2024 - 01.2025

Registered Behavioral Technician (RBT)

Pediatric Advancement Therapy
10.2024 - 01.2025

Server

City Grit
10.2023 - 08.2024

Barista Shift Lead

Biggby Coffee
10.2022 - 08.2023

Stress & Anxiety Wellness Coach

Noom Inc.
07.2021 - 05.2022

Group Health Coach

Noom Inc.
10.2019 - 07.2021

Bachelor of Arts - Mass Communications

Coker College

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