Arianna Crowell
Winter haven,FL
Summary
Dynamic administrative professional with proven expertise at Goeppner Industries in optimizing workflows and enhancing operational efficiency. Skilled in document management and effective communication, I excel in training teams and resolving conflicts, ensuring high-quality service delivery and streamlined processes. Committed to fostering positive customer relationships and driving team success.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Goeppner Industries
Torrance, CA
07.2020 - 06.2024
- Established standard operating procedures for administrative tasks to enhance operational efficiency.
- Organized documents and maintained filing systems for easy access.
- Processed communications and routed messages to appropriate staff members.
- Coordinated mailings by sorting mail and preparing packages for delivery.
- Facilitated onboarding of new employees through preparation of orientation materials and training schedules.
- Managed phone calls and emails to ensure effective business correspondence.
- Greeted visitors professionally, addressing inquiries and directing them accordingly.
- Provided comprehensive administrative support to executive team, including meeting scheduling and calendar management.
Cashier Team Lead
Portos Bakery
Buena Park, CA
02.2017 - 05.2019
- Supervised cashier team to optimize transaction processing efficiency.
- Trained new cashiers on register operations and customer service protocols.
- Assisted customers with product inquiries and resolved payment discrepancies.
- Managed cash drawer accuracy through daily reconciliations.
- Resolved customer complaints promptly, enhancing service quality.
- Facilitated training for new cashiers to accelerate onboarding processes.
- Identified and corrected discrepancies between POS system and cash drawers at shift end.
- Scanned, priced, and bagged groceries quickly to minimize wait times.
Assistant Manager, Customer Service
Classic Cake Decorations
Garden Grove , California
10.2015 - 01.2017
- Resolved customer inquiries and issues promptly to enhance service quality.
- Trained and mentored new team members on company policies and procedures.
- Coordinated with vendors to ensure product availability at competitive prices.
- Created promotional campaigns to boost brand awareness and attract new customers.
- Executed daily opening, closing, and shift change functions to uphold operational standards.
- Delegated tasks to staff while establishing clear priorities and objectives.
- Prepared staff work schedules and assigned specific duties to team members.
Education
High School Diploma -
Pacifica High School
Garden Grove, CA06-2014
Some College (No Degree) - General Education
Orange Coast College
Costa Mesa, CASkills
- Microsoft Office proficiency
- Document management expertise
- Data entry accuracy
- Customer relationship management
- Team leadership skills
- Effective communication abilities
- Attention to detail
- Time management efficiency
- Problem-solving aptitude
- Recordkeeping and documentation
- Data organization capabilities
- Conflict resolution strategies
- Payroll and benefits administration
- Workflow optimization techniques
- Administrative support
References
References available upon request.
Timeline
Administrative Assistant
Goeppner Industries
07.2020 - 06.2024
Cashier Team Lead
Portos Bakery
02.2017 - 05.2019
Assistant Manager, Customer Service
Classic Cake Decorations
10.2015 - 01.2017
High School Diploma -
Pacifica High School
Some College (No Degree) - General Education
Orange Coast College
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