Arianna Dante
Meridian,ID
Summary
I have over fifteen years of experience in the financial services industry and in customer service, and over eight years of experience working closely with compliance and regulations. My time with Wells Fargo has largely consisted of positions in which i work within compliance guidelines to mitigate risk to the bank and customer. My verbal, written, and interpersonal communication skills are exceptional as are my organizational, multi-tasking, and prioritizing skills. i have outstanding problem solving skills with experience resolving escalated and complex issues. I have extensive knowledge and understanding of multiple internal systems including research sources in research design and cross-functional team coordination, with a strong background in mentoring and guiding team members. Dynamic Research Analyst Team Lead at Wells Fargo Bank with strong analytical skills and expertise in data analytics. Successfully streamlined workflows and enhanced team performance through effective coaching. Proven ability to deliver actionable insights and foster collaboration across departments, driving impactful results in complex projects. Recognized for exceptional problem-solving and communication abilities.
Overview
17
17
years of professional experience
Work History
Research Analyst Team Lead
Wells Fargo Bank
02.2020 - 12.2024
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
- Streamlined internal workflows by automating data collection, analysis, and reporting tasks.
- Provided coaching to develop team members.
- Facilitate onboarding, including training of new team members.
Research and Remediation Analyst
Wells Fargo Bank
06.2015 - 02.2020
- Mitigated potential financial losses for the company through diligent tracking of regulatory changes that impacted operations, allowing for proactive adjustments.
- Ensured robust data protection practices by working closely with IT security teams to develop secure remediation protocols for sensitive information.
- Assisted customers and team members with escalated complaints, inquiries, and research working with multiple partner departments and team, including branches to reach resolution while adhering to compliance guidelines and service level agreement.
- Performed as a subject matter expert for special projects, process development, and change implementation.
- Frequently monitor the resources for updates and changes, identifying discrepancies and the need for clarification, and submitting feedback to ensure accuracy in these resources.
- Created varying templates to be used by team members and leaders, making internal processes and communication more efficient.
- Acted as lead in community support events.
- Frequently meet with peers to provide coaching and feedback, tailoring the approach with each team member for effective communication and results.
- Advance experience processing complex transactions and conducting extensive research to solve complex issues.
- Utilize sharpened soft skills and behaviors to provide an excellent experience for customers and team members.
- Designated to address escalated, high-risk, regulatory complaints, working closely and legal, ethical, or regulatory nature and properly assisted.
- Worked with numerous internal partners, collaborating across lines of business to ensure customer complaints are resolved appropriately and within service level agreement.
- Proactively and frequently communicate with our leadership team to escalate any questionable matters to prevent risk.
Premier Banker
Wells Fargo Bank
01.2008 - 06.2015
- Improved client satisfaction by delivering personalized financial solutions, assisted with general and advance banking questions, while providing exceptional customer service.
- Built lasting relationships with clients through proactive communication and regular followups.
- provided floor support and coaching to help team members reach individual goals and meet expectations.
- Facilitated peer-to-peer coaching to assist team member in effectiveness within the call flow process, tailoring their approach with varying customers, and the use of customer service skills which aided in de-escalating and providing resolution.
- Consistently recognized team members, both verbally and by submitting nominations.
- let the center's pilot program when additions where made the the internal systems.
Education
Some College (No Degree) - Business
TVCC
Nampa, IDSkills
- Strong analytical skills
- Microsoft Excel
- Data analytics
- Project management
Accomplishments
Received numerous awards, including the Top Performer Award for sale, and Service Excellence in 2011 and 2019. Also received Star Performance award in 2018.
Languages
ASL
Limited Working
Timeline
Research Analyst Team Lead
Wells Fargo Bank
02.2020 - 12.2024
Research and Remediation Analyst
Wells Fargo Bank
06.2015 - 02.2020
Premier Banker
Wells Fargo Bank
01.2008 - 06.2015
Some College (No Degree) - Business
TVCC
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