Summary
Overview
Work History
Education
Skills
Timeline
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Arianna DeMarco

Arianna DeMarco

Montauk,USA

Summary

Dynamic and people-focused professional with a well-rounded background in customer experience, hospitality, team leadership, communications, and marketing.


Through hands-on experience in fast-paced, service-driven environments, I’ve developed a strong ability to lead teams, solve problems in real time, and communicate effectively across all levels of an organization. My work has spanned everything from guest relations and internal coordination to content creation, brand messaging, and digital engagement.



Overview

6
6
years of professional experience

Work History

Food and Beverage Supervisor

Proper Hospitality: Montauk Yacht Club
05.2025 - Current


  • Provided hands-on leadership during service, ensuring smooth front-of-house operations and maintaining a high standard of guest satisfaction.
  • Acted as the go-to problem solver on the floor, quickly addressing guest concerns, operational challenges, and team needs with professionalism and calm efficiency.
  • Managed all guest-facing communications, serving as the primary point of contact for inquiries, special requests, feedback, and issue resolution before, during, and after stays.
  • Collaborated with the marketing team to craft clear, engaging, and brand-aligned verbiage for promotions, seasonal offerings, event launches, and in-room collateral.
  • Drafted and edited communications related to new happenings across the hotel and restaurant, including email campaigns, press materials, and internal guest-facing messaging.
  • Created and deployed successful strategies to boost restaurant performance
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Set and oversaw weekly and special event plans.

Maitre D'

Proper Hospitality LLC: Montauk Yacht Club
05.2024 - 11.2024


  • Managing reservations and overseeing all phone, voicemail, and email communications.
  • Coordinating personalized accommodations and experiences for VIP guests.
  • Responding to and fulfilling special guest requests to enhance the overall guest experience.
  • Organizing seating arrangements and managing nightly floor plans, including server assignments.
  • Overseeing the approval and delivery of complimentary meals and beverages for VIP guests.
  • Supervising the floor, addressing guest concerns, and supporting service during high-volume periods
  • Utilizing the reservation platform to manage daily bookings and coordinate special events, including partnership dinners, industry-related dinners, and large party reservations.
  • Planning and executing large group dining experiences, including the development and management of prix fixe menus.
  • Participating in marketing meetings and contributing to ongoing promotional initiatives.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Gurney's Beach Hostess & Scarpetta Hostess

Gurney's Montauk Resort, Seawater
06.2019 - 09.2022
  • Worked approximately 40-60 hours per week between the Beach Club and Scarpetta.
  • Managed beach reservations and worked to ensure guest satisfaction by delivering unparalleled service at every stage of the beach and hotel restaurant experience for guests.
  • Responsible for managing the staff's tips, closing out the servers, and cashing in the revenue made.
  • Responsible for maintaining the fast paced flow between beach attendants and guests to ensure that the guests were being seated promptly.

Waitress and Hostess

Pazza Restuarant and Bar
09.2020 - 09.2023
  • Served as a crossover between hostess and waitress at a fast paced Bergen County Restuarant.
  • Responsible for ensuring all guests were seated promptly and the food orders were placed in a timely and responsive manner.
  • Processed food orders, arranged table settings and processed final bills for customers.

Law Office Intern

Pearce Law LLC
09.2019 - 09.2023
  • Responsible for forming opinions on certain strategies and paths to take regarding casework and adding important and significant observations on transcripts and live depositions.
  • Furthered my love for law and implemented policies, created a space for me to discover my passion and learned how to make a difference throughout the world through the importance of advocacy.

Education

Bachelor of Arts - Communications, Marketing & English

University of San Diego
05.2025

Skills

  • Guest relations
  • Salesmanship
  • Team management
  • Cultural sensitivity
  • Reservation management
  • Strong leadership
  • Exceptional communication
  • Fine-dining expertise
  • Dining room management
  • Guest complaint resolution
  • Greeting guests
  • Group reservations management
  • Hospitality and accommodation
  • Event planning

Timeline

Food and Beverage Supervisor

Proper Hospitality: Montauk Yacht Club
05.2025 - Current

Maitre D'

Proper Hospitality LLC: Montauk Yacht Club
05.2024 - 11.2024

Waitress and Hostess

Pazza Restuarant and Bar
09.2020 - 09.2023

Law Office Intern

Pearce Law LLC
09.2019 - 09.2023

Gurney's Beach Hostess & Scarpetta Hostess

Gurney's Montauk Resort, Seawater
06.2019 - 09.2022

Bachelor of Arts - Communications, Marketing & English

University of San Diego

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