Arianna Dungey
Chicago,Illinois
Summary
Experienced and customer-focused bartender with a passion for crafting exceptional cocktails and providing outstanding service. I am seeking a position where I can leverage my skills to create memorable experiences for guests while contributing to the success of a dynamic establishment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Bartender
Kitchen + Kocktails
2021.06 - 2023.08
- Demonstrated expertise in crafting classic and innovative cocktails, tailoring drinks to meet individual preferences and dietary restrictions
- Built rapport with regular customers, learning their preferences and providing personalized service to exceed their expectations
- Managed inventory levels, placing orders for supplies and monitoring stock to prevent shortages
- Trained new staff members on bar procedures, product knowledge, and customer service best practices
- Assisted with special events and private functions, ensuring timely and efficient service for guests
- Resolved customer complaints and concerns promptly and professionally, striving to achieve positive outcomes.
Bartender
Zed 451
2018.08
- Prepare and serve a wide range of beverages, including cocktails, beers, and wines, adhering to established recipes and standards of quality
- Engage with customers in a friendly and professional manner, providing recommendations and personalized service to enhance their experience
- Maintain a clean and organized bar area, including stocking inventory, cleaning glassware, and ensuring compliance with health and safety regulations
- Process transactions accurately and efficiently using a point-of-sale system, handling cash and credit card payments with integrity
- Collaborate with team members to coordinate service and ensure smooth operations during busy periods
- Upsell additional items and promotions to increase revenue and meet sales targets
- Participate in ongoing training and education to stay informed about new products, techniques, and industry trends.
FOH Manager
Bar Louie - University Village
2017.04 - 2019.07
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
VIP Bottle Server
Club Mansion
2017.01 - 2017.03
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
- Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
- Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
- Assisted in event planning efforts, coordinating special requests and accommodations for VIP groups.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor's Degree - Business Finance
Barry University
Miami, Florida01.2018
Skills
- Extensive knowledge of beverage recipes, mixology techniques, and drink presentation.
- Strong customer service and interpersonal skills, with the ability to interact effectively with diverse clientele.
- Excellent communication and multitasking abilities in a fast-paced environment.
- Proficient in using point-of-sale systems and basic math for cash handling.
- Familiarity with industry regulations and best practices for responsible alcohol service.
- Detail-oriented with a commitment to maintaining cleanliness and sanitation standards.
- Highly reliable
- Liquor, beer, and wine knowledge
Certification
- Food Handler Certification
- Bassett Certified on/off premise
References
Available upon request
Timeline
Head Bartender
Kitchen + Kocktails
2021.06 - 2023.08
Bartender
Zed 451
2018.08
FOH Manager
Bar Louie - University Village
2017.04 - 2019.07
VIP Bottle Server
Club Mansion
2017.01 - 2017.03
Bachelor's Degree - Business Finance
Barry University
- Food Handler Certification
- Bassett Certified on/off premise
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