Arianna Figueroa
Trenton,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Language
8
8
years of professional experience
Work History
Amazon Associate
Amazon
Fairless Hills, NJ
10.2024 - Current
- Operated warehouse equipment to fulfill customer orders efficiently.
- Collaborated with team members to streamline shipping processes.
- Monitored quality control standards during packaging and shipping operations.
- Implemented best practices for workflow improvements within the team.
- Communicated effectively with supervisors regarding operational challenges and solutions.
- Used scanners to track parcel information, condition or receipt.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Customer Service Representative
Big Lots
Fairless Hills, Pennsylvania
05.2018 - 10.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product inquiries and provided recommendations.
- Educated customers on promotions and loyalty programs effectively.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Hamilton High School West
Hamilton, NJSkills
- Transaction processing
- Inventory management
- Product knowledge
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Multitasking
- Problem solving
- Customer service
Languages
English
Professional
Timeline
Amazon Associate
Amazon
10.2024 - Current
Customer Service Representative
Big Lots
05.2018 - 10.2022
Hamilton High School West