Arianna Gonzalez
Arlington,TX
Summary
At Kohls Department Store, I spearheaded a team, significantly enhancing productivity through expert mentoring and training. My adept problem-solving and customer service skills led to a notable improvement in customer satisfaction and a reduction in order fulfillment errors, showcasing my ability to maintain high standards under pressure.
Overview
2
2
years of professional experience
Work History
Customer Fulfillment Associate
Kohls Department Store
09.2022 - Current
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Arlington Collegiate High School
Arlington, TX05.2022
Associate of Arts - Business Management
Tarrant County College District
Fort Worth, TX05.2022
BBA - Business Management
The University of Texas At Arlington
Arlington, TX05.2026
Skills
- Interdepartmental communication
- Work Area Maintenance
- Mentoring and training
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Fulfillment Associate
Kohls Department Store
09.2022 - Current
High School Diploma -
Arlington Collegiate High School
Associate of Arts - Business Management
Tarrant County College District
BBA - Business Management
The University of Texas At Arlington