Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Arianna Gutierrez

Garfield

Summary

Dynamic Keyholder Manager at MAC Cosmetics with a proven track record in team management and customer service excellence. Skilled in cash handling and sales coaching, I fostered client loyalty and consistently exceeded sales targets through effective training and mentoring. Passionate about creating visually appealing environments that enhance the shopping experience. Results-driven retail professional with robust experience in managing store operations. Known for enhancing operational efficiency and fostering team collaboration to achieve company goals. Excel at adapting to dynamic environments and ensuring customer satisfaction. Respected for problem-solving skills and leadership abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Keyholder Manager

MAC Cosmetics
09.2023 - Current
  • Accepted and processed customer returns.
  • Organized staff meetings regularly to discuss goals, progress updates, and challenges faced during work hours.
  • staff coaching to maximize sales opportunities
  • Managed daily operations efficiently, including opening and closing procedures, and cash handling.
  • Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
  • Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
  • Opened inventory boxes and restocked shelves.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Prestige Beauty Advisor

Ulta Salon and Cosmetics
01.2021 - 09.2023
  • Taught customers how to apply makeup and recommended optimal products.
  • Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
  • Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
  • Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
  • Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
  • Processed payments, entering sales in register for prompt customer service.
  • Mentored new Beauty Advisors by sharing best practices and providing ongoing support for their success within the team.

Beauty Advisor

Sephora
01.2020 - 01.2021
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.

Education

Bachelor of Science - Business Administration And Management

Montclair State University
Montclair, NJ
05-2025

Skills

  • Store operations
  • Team management
  • Task delegation
  • Employee scheduling
  • Customer service
  • Strong leadership
  • Cash handling
  • Training and mentoring
  • Inventory monitoring
  • Store maintenance
  • Sales proficiency
  • Marketing initiatives
  • Sales coaching

Certification

  • Makeup in 30 mins Training - April 2025
  • Basics Training - January 2024

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Keyholder Manager

MAC Cosmetics
09.2023 - Current

Prestige Beauty Advisor

Ulta Salon and Cosmetics
01.2021 - 09.2023

Beauty Advisor

Sephora
01.2020 - 01.2021

Bachelor of Science - Business Administration And Management

Montclair State University

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