Arianna Hernandez
Long Beach,CA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 12 years.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
OptumCare
01.2011 - Current
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Invoiced patients accurately in line with charging guidelines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Medical Assisting
WyoTech - Long Beach
Long Beach, CA09.2010
High School Diploma -
Cabrillo High School
Long Beach, CA06.2009
Skills
- Insurance Verification
- Referral Verification
- HIPAA Compliance
- Microsoft Office
- Patient Scheduling
- Paperwork coordination
- Patient Registration
- Telephone Etiquette
- Front Desk Operations
- EMR / EHR
- Data Entry
- Patient Interviews
- CPR Certified
- Medical Records Maintenance
- Epic Systems
- Patient Health Information Access
- Computer Proficiency
- BLS Certified
- Patient Referral
- Cash Handling
- Medical Records Verification
- Insurance Authorizations
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
OptumCare
01.2011 - Current
Medical Assisting
WyoTech - Long Beach
High School Diploma -
Cabrillo High School