Arianna Jackson
Moreno Valley,CA
Summary
Highly skilled in leveraging communication and problem-solving abilities to enhance the customer experience, this hardworking and passionate job seeker possesses exceptional organizational skills. The goal is to secure an entry-level position as Job Title, contributing to the team's success and helping achieve company goals. With a strong aptitude for problem-solving, a willingness to learn, and excellent communication skills, this candidate is well-equipped to tackle new challenges and advance organizational objectives with dedication and enthusiasm, poised to make a significant contribution and achieve positive results for the team.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Lovelys Consultant
04.2021 - Current
- Inbound and outbound calls
- Shipping Products
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained up-to-date knowledge of product and service changes.
Security Officer
US Security Service
11.2017 - Current
- Front desk amazon security
- Making badges, entering and exiting visitors, foot and vehicle patrol
- CCTV and alarm monitoring
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Reported suspicious activities and persons to law enforcement.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Examined doors, windows and gates to verify security.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Caregiver/Personal Assistant
Living Assistance Services
03.2012 - 10.2023
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Warhouse Associate
Staffmark
09.2014 - 01.2017
- General Labor, packing and labeling, processing assistant, receiving and shipping
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Team Member
Barbs Soul Food
01.2012 - 03.2014
- Team member, taking orders, cleaning, keeping things in order, greeting customers
- Addressed and resolved customer complaints in polite and professional manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
Education
High School Diploma -
Val Verde High School
Perris, CASkills
- Patrol
- CCTV
- Security
- Caregiving
- Customer Service
- Problem-solving abilities
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Documentation
- Microsoft PowerPoint
- Microsoft Office Suite
Personal Information
Authorized To Work: US for any employer
Timeline
Customer Service Representative
Lovelys Consultant
04.2021 - Current
Security Officer
US Security Service
11.2017 - Current
Warhouse Associate
Staffmark
09.2014 - 01.2017
Caregiver/Personal Assistant
Living Assistance Services
03.2012 - 10.2023
Team Member
Barbs Soul Food
01.2012 - 03.2014
High School Diploma -
Val Verde High School