Alvin James
Cincinnati,Ohio
Summary
Five plus years of experience in Human Resources and Talent Acquisition effectively with attention to detail
and hardworking approach. Dependable management experience for 11 years in the hospitality and
customer service industries. Equipped for fast-paced work and changing daily needs. Seeks out
opportunities to go beyond basics in Human Resources and improve customer and employee satisfaction.
Overview
21
21
years of professional experience
Work History
Field Recruiter
Kroger
02.2022 - Current
- Lead on-site recruiting initiatives to support site locations with meeting hiring headcount goals.
- Manage full lifecycle recruiting phases including research, sourcing, screening, interviewing, selection and offer presentation for candidates.
- Partner and consult with internal stakeholders (e.g., HRBPs and Hiring Managers) to gain clear view of their hiring needs, identify requirements and target specific skillsets.
- Support company s diversity, equity and inclusion strategy by building diverse candidate slate.
- Create and manage robust candidate pools who hold necessary experience, skills and competencies; maintain engagement with candidates.
- Decide, with minimal oversight, how to source candidates through variety of channels (candidate databases, online recruiting platforms, forums, cold calling, network referrals, etc.).
- Build networks within targeted and niche markets, while supporting recruiting events in specified locations.
- Determine sourcing methods and tools, based on analysis and evaluation, for effectiveness in meeting business needs.
- Utilize data analytics to drive talent acquisition decisions, recommendations and consultation (e.g., recruitment reporting).
- Develop full understanding and utilize reporting features of recruiting systems, including requisition reports, candidate status reports, etc.
- Incorporate best practices in talent acquisition to ensure candidates and hiring managers have positive recruiting experiences and are effectively engaged throughout process.
- Collaborate across talent acquisition teams to share best practices; promote talent pipeline and open roles.
- Continuously assess & improve key service level metrics such as time-to-fill, quality of hires and candidate experience.
- Utilize established compensation tools & guidelines to determine compensation offers.
- Travel to site locations/markets to source candidates & support recruiting initiatives at networking, recruiting & diversity functions.
- Advertised job opportunities on social media platforms and job boards
- Developed and implemented plans to improve recruitment process
Club Bartender
Delaware North(Cincinnati Reds)
02.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
Concession Bartender
Levy(TQL Stadium)
02.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
MegaCorp(Ovations)
01.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Recruiter
Cincinnati Vision Partners, CVP Physicians
07.2021 - Current
- Demonstrates quality patient service during interactions with patients, coworkers, and vendors
- Posts openings internally
- Posts opening on online venues as appropriate (i.e., Indeed, CareerBuilder
- LinkedIn, college career boards, etc.)
- Establishes and maintains flow for applicants to stream through applicant tracking system's within payroll system.
- Conducts regular meetings with managers to determine their hiring needs.
- Screened applicants and suggested interview / hiring recommendations to managers.
- Maintains statistics regarding days to fill opening, cost to fill opening, etc.
- Establishes and uses checklists and processes to ensure that each candidate has same hiring process.
- Maintains screening notes for each applicant that clearly show why each applicant was selected or rejected.
- Maintains records on recruiting activities as required.
- Acts as point of contact for applicants during hiring process.
- This includes communicating with applicants about each step of process and answering questions from applicants
- Coordinates appropriate applicant testing which may include starting background check, drug screen, pre-interview personality assessment, etc.
- Networks through industry contacts, association memberships, social media, and employees to find applicants.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
HR Account Manager
Aegis Protective Services
11.2020 - 02.2021
- In charge of Dayton and Cincinnati regions
- Responsible for 10,000 hours book of business
- Recruitment of guard staff
- Identify open positions
- Source candidates by using variety of effective methods and strategies including postings, referrals and other advertisement processes
- Hiring & Orientation of guard staff
- Schedule and provide orientation for new hires
- Assure appropriate documentation, company policies and procedures are explained and followed
- Ensure proper PII and licensing information is received, documented, submitted for processing, and arrange scheduling for timely employee pick-up
- Assure that appropriate uniforms are provided, uniform policies are explained, and documentation signed
- Work with Operations Manager to ensure job requirements and expectations are clearly understood and candidates are assessed against appropriate criteria
- Ensure assigned tickets are acknowledged and/or completed in timely manner
- Create, direct and issue discipline according to company policies and procedures
- Coordinating with Operation Manager to address any employment relations issues and completing all HR administrative task associated with issues.
- Effectively communicate and partner with Operation Manager regarding employee terminations to execute all HR administrative responsibilities as outlined by company policy and Employee Handbook.
- Processed employee claims involving performance issues and harassment
HR Manager
Hamilton County Community Action Agency, Robert Half
08.2020 - 09.2020
- Consistently recruiting excellent staff.
- Maintaining smooth onboarding process.
- Training, counseling and coaching staff.
- Resolving conflicts through positive and professional mediation.
- Carrying out necessary administrative duties.
- Conducting performance and wage reviews.
- Developing clear policies and ensuring policy awareness
- Creating clear and concise reports.
- Giving helpful and engaging presentations.
- Maintaining and reporting on workplace health and safety compliance.
- Handling workplace investigations, disciplinary and termination procedures.
- Maintaining employee and workplace privacy.
- Managed employee disputes by employing conflict resolution techniques
- Supervised and mentored direct reports and developed talented HR teams
- Used technologically relevant digital systems to manage payroll and benefits programs
- Organized and led staff orientation programs and training to promote collaboration
HR Manager
Pure Romance
07.2019 - 04.2020
- Use HRIS to provide guidance and assist management with any human resources related matters including resource planning, employee relations counseling, sourcing new candidates, payroll modifications, status modifications, and interpretations and application of employee handbook.
- Recruiting of Warehouse and Corporate staff.
- Employee Engagement and Diversity and Inclusion management.
- Coordinate with Paycor system to oversee all corporate employee benefit programs and initiatives.
- MS Office help-maintained company's handbook on policies and procedures while creating, revising job descriptions when managers need assistance.
- Administrate COBRA, LOAs, FMLA usage and other issues as required by our in-house regulations and legal requirements
- Managed employee disputes by employing conflict resolution techniques
- Motivated employees through special events, incentive programs, and constructive feedback.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Supervised and mentored direct reports and developed talented HR teams.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
Recruiter
Mercy Health, Robert Half
09.2018 - 07.2019
- Reviews job descriptions to develop job advertisement strategies appropriate for recruiting and retaining top talent.
- Sets and manages realistic expectations with hiring managers, while meeting and exceeding recruiting benchmarks and metric’s
- Uses variety of sourcing resources including Job boards, recruitment databases, employee referrals, networking, hosting hiring events and attending career fairs
- Proactively build and maintain pipeline of candidates for frequently vacant position.
- Screens candidates for qualifications, salary expectations, interest level, and interview availability.
- Coordinates interviews with hiring manager and hiring team.
- Solicits feedback from interviews to move candidates through process.
- Engages with candidates as single point of contact through recruitment process, promoting positive candidate experience.
- Build and foster relationships with other members of recruitment team, as well as hiring managers and organization leadership.
- Provides logistical support to hiring events - assisting in setting up and/or attending job fairs and hiring events.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Youth Employment Program Coordinator/Human Resources Coordinator
Talbert House, Robert Half
03.2018 - 08.2018
- Assisted with program using HRIS to enrollment, ensuring all documents were current and accurate to regulations.
- Maintained relationships with existing employers and established relationships with new ones
- Led Job Readiness Training session by creating PowerPoint presentation to assist employee training.
- Communicated with employers, ensuring that all requirements were met by visiting sites and provided support.
- Coordinated and organized Hiring Event for 50 employers.
- Assisted with participant placement, ensuring placements were mutually enriching.
- Managed workflow through Paycor to ensure all payroll transaction were processed accurately and timely.
- Gathered information on hours worked for each Youth.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Reviewed human resources paperwork for accuracy and completeness.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Conducted new employee onboarding and provided ongoing orientation training.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
Bar Manager
Crewitts Creek Kitchen and Bar
06.2017 - 11.2017
- Monitored inventory of beverages to ensure adequate stock was maintained.
- Reviewed sales and beverage costs.
- Managed register receipt counts and bank deposits.
- Maintained customer satisfaction by resolving customer complaints.
- Set and enforced quality and safety concerns.
- Hired and trained bar staff to provide excellent service to patrons.
- Delegated duties and tasks to team members to meet company objectives and maximize resources.
- Supervised bar staff activities to completion.
- Created effective schedules to ensure bar was well staffed during peak hours.
- Oversaw cleanliness of bar area.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Improved customer service rankings by resolving issues quickly and accurately.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Human Resources Coordinator
DHL Express, AeroTe
08.2016 - 06.2017
- Provided support to district level administrative staff in development of personnel procedures.
- Updated human resources database.
- HRIS assisted preparation by providing relevant online data.
- Led staff meetings and training seminars.
- Worked as liaison as Kronos human resources and several other departments including finance, employee relations and information services.
- MS Office help developed and designed employee data sheets.
- Prepared Excel reports for Department of Labor as well as additional Federal and State agencies.
- Assist in new employee onboarding training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks
- Maintained human resources information system and kept employee files up to date and accurate
- Completed background and reference checks to facilitate hiring and onboarding of employees
- Reviewed human resources paperwork for accuracy and completeness
- Conducted new employee onboarding and provided ongoing orientation training
- Completed employee employment verifications and unemployment paperwork prior to hire or termination
Assistant General Manager
Millions Cafe
05.2014 - 07.2016
- Directed, supervised and evaluated all staff position within bar.
- Exceeded guest expectations with elevated level of customer service.
- Managed and achieved goal-oriented budgets within Millions Cafe.
- Assisted with ordering and inventory.
- Maintained and stocked all bar items.
- Addressed complaints and resolved problems with both staff and customers.
- Managed daily bar activities.
- Grew Sales 28% over previous years sales.
- Developed and maintained staff who provided hospitable, professional service while adhering to policies and business initiatives.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Assisted in recruiting, hiring and training of team members
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Support Team Leader/Supervisor
Convergys
06.2003 - 07.2012
- Effectively coached sales team on regular basis to ensure performance metrics were achieved.
- Improved sales performance through coaching, motivation and accountability
- Identified performance related issues, developed action plan for improvement, and implemented corrective action, up to and including termination of employment.
- Ensured service delivered to customers met contractual and financial expectations.
- Communicated expectations to employees and provided timely updates.
- Provided subject matter expertise in handling escalated customer calls as needed.
- Stayed current on internal work processes, policies and procedures.
- Built relationships with customers and community to establish long-term business growth
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
Education
High School Diploma -
Woodward High School
Cincinnati, OH08.1997
Skills
- MS Office
- PowerPoint
- Paycor
- Paycom
- Kronos
- Workday
- E-Verify
- Full cycle recruiting
- Recruitment strategies
- Background checking
- Employment law knowledge
- New hire paperwork processing
- Human resources policies
Timeline
Field Recruiter
Kroger
02.2022 - Current
Club Bartender
Delaware North(Cincinnati Reds)
02.2022 - Current
Concession Bartender
Levy(TQL Stadium)
02.2022 - Current
Bartender
MegaCorp(Ovations)
01.2022 - Current
Recruiter
Cincinnati Vision Partners, CVP Physicians
07.2021 - Current
HR Account Manager
Aegis Protective Services
11.2020 - 02.2021
HR Manager
Hamilton County Community Action Agency, Robert Half
08.2020 - 09.2020
HR Manager
Pure Romance
07.2019 - 04.2020
Recruiter
Mercy Health, Robert Half
09.2018 - 07.2019
Youth Employment Program Coordinator/Human Resources Coordinator
Talbert House, Robert Half
03.2018 - 08.2018
Bar Manager
Crewitts Creek Kitchen and Bar
06.2017 - 11.2017
Human Resources Coordinator
DHL Express, AeroTe
08.2016 - 06.2017
Assistant General Manager
Millions Cafe
05.2014 - 07.2016
Sales Support Team Leader/Supervisor
Convergys
06.2003 - 07.2012
High School Diploma -
Woodward High School