Arianna Jimenez
Escondido,CA
Summary
With just under 20 years of hospitality experience, I am a dedicated and hardworking individual who strives to offer the best customer experience and satisfaction. I have extensive knowledge on general operations, food and beverage and special events. But more so, want to be apart of a team that can build and grow with each other to ultimately build the best success.
Overview
18
18
years of professional experience
Work History
Restaurant General Manager
Ballast Point Brewing Company
11.2023 - Current
- Manage all aspects of daily operations, including managing budgets, inventory control, and vendor relations
- Effectively manage labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions
- Address customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities
Operations Coordinator
Better Buzz Coffee
11.2022 - 11.2023
- Coordinated with various vendors to set up accounts for New Store Openings
- Oversaw vendor billing and banking
- Responsible for responding to and correcting negative customer feedback
- Coordinated all internal business luncheons, quarterly management meetings and holiday parties
Dining Room Manager
La Costa Glen Retirement Community
02.2020 - 11.2022
- Created a safe and high quality experience through a Pandemic era
- Optimized workflow by cross-training employees in various roles throughout the dining room operation
- Collaborated with the culinary team to develop menus that catered to diverse customer preferences and dietary restrictions
- Coordinated resident event requests such as birthdays, anniversaries, celebrations of life, etc
Guest Relations Coordinator
The Centre at Lexus Escondido
10.2018 - 02.2020
- Delivered exceptional service by anticipating guests needs before they arose, creating seamless experiences from check-in to departure
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits
- Oversaw events ranging from 8-800 people
- Created new content, menus and catering packages
Restaurant and Events Manager
The Bridges At Rancho Santa Fe
12.2006 - 09.2018
- Delivered exceptional customer service to members and guests, addressing concerns promptly and professionally
- Created new experiences on the daily for the membership
- Coordinated with the Executive Chef, Director of Golf and other upper management for different food, golf and social events
- Established monthly team building activities
Education
Associate of Business Administration -
Mira Costa Community College
Encinitas, CA06.2008
High School Diploma -
Torrey Pines High School
Del Mar, CA06.2005
Skills
- Passion for Customer Satisfaction
- Operations Management
- Team Oriented
- Organization
Languages
English
Spanish
Timeline
Restaurant General Manager
Ballast Point Brewing Company
11.2023 - Current
Operations Coordinator
Better Buzz Coffee
11.2022 - 11.2023
Dining Room Manager
La Costa Glen Retirement Community
02.2020 - 11.2022
Guest Relations Coordinator
The Centre at Lexus Escondido
10.2018 - 02.2020
Restaurant and Events Manager
The Bridges At Rancho Santa Fe
12.2006 - 09.2018
Associate of Business Administration -
Mira Costa Community College
High School Diploma -
Torrey Pines High School
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