Arianna Johnson
Elgin,US
Summary
With over 5 years of experience across retail, warehouse, and insurance sectors, demonstrating a strong track record in strategic planning, marketing, and enhancing operational efficiency. Proficient in customer service, data entry, and staff training, adept at boosting team performance and customer satisfaction. Committed to applying these competencies in a challenging new role to drive tangible results and business growth.
Overview
6
6
years of professional experience
Work History
Cashier
Little Caesar's
03.2019 - Current
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
- By highlighting target merchandise with strategic promotional approaches, I was able to consistently meet upsell goals
- Helped customers by answering their questions and completing their requests
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Efficiently and accurately processed a large number of transactions
- Retail support
- Upselling
- Quick learner
- Problem-solving
- Tech-savvy
- Self-motivation
- Mathematical abilities
Picker Packer
Amazon
09.2023 - 10.2024
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Insurance Agent
USAA
08.2023 - 06.2024
- Explained different options to prospective clients and recommended suitable insurance policies
- Expanded client base with powerful marketing, cold calling and referral management
- Provided outstanding customer service by promptly addressing inquiries or concerns regarding policy coverage or claims processing
- Maintained detailed records of client interactions, transactions, and policy changes in company database systems
- Customized insurance policies to meet individual client requirements and preferences
- Educated clients on policy details, exclusions, and potential gaps in coverage
- Stayed current with ongoing continuing education courses related to insurance products, regulations, or sales techniques
Manager in Training
City Gear
03.2022 - 08.2023
- Excelled in every store position and backed up front-line staff on a regular basis to keep my knowledge current and relevant
- Kept track of short- and long-term objectives and helped with strategic planning
- Devised new marketing strategies to increase customer numbers and market penetration while also improving engagement and driving growth
- Assisted with the creation of a marketing strategy and advertising initiatives to better promote the facility to the general public
- Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy
- Scheduled employees for different shifts, taking customer traffic and employee strengths into consideration
Self Checkout Host
Walmart
12.2020 - 04.2021
- Greeted them and offered assistance in a polite and professional manner when customers entered the store
- Assisted customers in locating and selecting merchandise in any store department
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
- Investigated problems with self-checkout machines and processed transactions manually as needed
- Kept an eye on self-checkout systems and offered assistance or intervention as needed
- Answered questions about store policies and concerns to support positive customer experiences
- Provided detailed descriptions of products and services to answer customer questions
- Managed age-sensitive sales, ensuring legal compliance and customer satisfaction
Education
High School -
WJ Keenan High School
Columbia, SC06.2021
Skills
- Account management
- Order fulfillment
- Money handling
- Complaint resolution
- Staff training
- Stocking
- Data entry
- Retail support
- Upselling
- Quick learner
- Problem-solving
- Tech-savvy
- Self-motivation
- Mathematical abilities
- Loading and unloading
- Shipping and receiving
- Pick-list processing
- RFID scanning
- Warehousing functions
Timeline
Picker Packer
Amazon
09.2023 - 10.2024
Insurance Agent
USAA
08.2023 - 06.2024
Manager in Training
City Gear
03.2022 - 08.2023
Self Checkout Host
Walmart
12.2020 - 04.2021
Cashier
Little Caesar's
03.2019 - Current
High School -
WJ Keenan High School