Arianna Krichbaum

Cycle through classes of new-hires every six weeks

Train, coach and develop agents to be successful taking phone calls by themselves

Address good and bad behaviors observed with call taking

Time-keeping

Payroll

• My role as a mentor is to help guide agents and assist them with issues during phone times
• Provide troubleshooting support as well as any other problems they may face, answer promptly within chats posted, take escalated calls etc

• Achievements/Tasks Maintaining a constant flow of incoming calls daily Acting professionally while helping customers with their current issues on their account/plan etc Help with ordering/replacing devices Troubleshooting

• Achievements/Tasks Maintaining the sales floor Cashier Back room stock (opening/sorting/putting on sales floor)

• Achievements/Tasks Maintain store and Associates Complete inventory/stocking/orders/venders/lotto Handle any situation with upset customers Train new employees