Arianna Leong

• Managed daily operations of concierge desk and monitored staff
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Responsible for greeting visitors, answering incoming calls, relay messages, and perform highest level of customer service
• Complete administrative duties to support multiple departments within community.
• Overall: patient, empathetic, and strong people skills

Accomplishments

• Top lead performer for the month of April

• Responsible for handling customer financial transactions like deposits, withdrawals, transfers, money orders, and checking
• Counting cash, answering phones, filing deposit slips and paperwork, balancing numbers at and end of day
• Cross-trained to oversee as ATM custodian initiatives: Ensure that ATM terminals are correctly stocked with cash and stationery (as per order instruction)
• Maintain close liaison with control center to ensure that equipment problems are dealt with promptly
• Ensure That potential faults that could cause equipment to malfunction are identified and resolved
• Ensure that all ATM terminals cubicles are kept clean and maintained in good condition
• Exhibit strong customer service skills, present consumer-bank focused products and services while proactively educating clients on utilizing available access channels
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements.

• Welcome members to facility and provide local directions and provide return directions where applicable
• Assist members with questions and concerns to minimize counter visits
• Communicate customer service issues to management
• work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply
• Perform other customer service related duties in addition to those listed
• maintain low mileage fleet mix requirements

Accomplishments

• Top lead performer for the month of June

• Greets, registers, and assigns rooms to guests
  Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
  Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
  Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass on log
• Makes sure front desk, lobby and common areas are clean and organized.

Accomplishments

• Employee of the month for January 2015
• Employee of the month for March 2015
• Employee of the quarter 2015

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints: Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
  Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
  

• Greet customers and provide them with information about products and/or services
• Received, tracked, and processed returns of new merchandise orders
• Regularly Up sold customers, set up mannequin displays, sorted, accounted for
• Assisted in assembly of client gift bags for Interscope Records Christmas party.
• Managed time efficiently in order to complete all tasks within deadlines

• Responsible for hiring, training, and disciplining of restaurant staff
• Duties included placing advertisements and interviewing prospective workers
• Managing employees required training and communicating restaurant policies, scheduling shifts, and calling in workers when there was gap in shift coverage
• Managed team of employees to maintain smooth-running operations of shop floor
• Greeted and seated customers, cashier, handled phone and to get orders and served food, refreshed dining area after every guest, assisted in dining room remodeling.