Maria Rubido
Hialeah Gardens,FL
Summary
Highly-qualified Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
19
19
years of professional experience
Work History
Head Housekeeping Supervisor
Jade Signature Sunny Isles
05.2021 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Developed and implemented staff recognition programs to motivate and reward employees.
Housekeeping Supervisor
Riu Plaza Miami Beach
05.2017 - Current
- Training housekeepers on cleaning and maintenance tasks
- Overseeing staff performance on a daily basis
- Checking rooms and common areas for cleanliness.
Housekeeping Supervisor
Icon Brickell Miami Condos
06.2020 - 04.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
Housekeeping Supervisor
4 Seasons
04.2017 - 04.2018
Housekeeping (Self-Inspector)
Four Seasons Hotels
12.2014 - 12.2015
- Organize and clean rooms as well as other areas
- Inspect and distribute rooms to the Front Desk Department.
Tour Guide
Aida Cruise Line
03.2005 - 05.2013
- Planning events
- Head of Food and Wardrobe section
- Organizing tour and meal distribution.
Education
Completed coursework towards Technical Accountant -
Raul Roa Technical School
11.1995
Skills
- Speak 3 languages on business level; Spanish, German and English
- Organizing and Counting Inventory
- Knowledge working with Word, Excel and PowerPoint
- Skilled in creating schedules, plans and supervising staff
- Ordering Cleaning Supplies
- Employee Evaluations
- Cleaning Practices
- Department Coordination
Languages
English
Professional Working
Spanish
Native or Bilingual
German
Full Professional
Timeline
Head Housekeeping Supervisor
Jade Signature Sunny Isles
05.2021 - Current
Housekeeping Supervisor
Icon Brickell Miami Condos
06.2020 - 04.2021
Housekeeping Supervisor
Riu Plaza Miami Beach
05.2017 - Current
Housekeeping Supervisor
4 Seasons
04.2017 - 04.2018
Housekeeping (Self-Inspector)
Four Seasons Hotels
12.2014 - 12.2015
Tour Guide
Aida Cruise Line
03.2005 - 05.2013
Completed coursework towards Technical Accountant -
Raul Roa Technical School