Arianna Lynch
Wellford,SC
Summary
Dedicated Cashier Assistant brings customer-first attitude to helping clients safely shop, buy and transport items to vehicles. Experience cleaning and sanitizing work environment, carts and baskets alike to promote customer health and wellbeing. No-job-too-small approach to helping locate and bag and carry purchases. Offers energetic approach to assisting customers and fellow employees.
Innovative Call Center Representative with a year of customer experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintain high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Quality Control Inspector
Plasman
07.2023 - 08.2024
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Customer Service Associate
Costco
11.2020 - 07.2023
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
Cashier Assistant
Quick Trip, Duncan SC
07.2021 - 10.2022
- Removed trash, swept and moped floors for professional appearance
- Cleaned and sanitized workstation and scanning area
- Helped customers complete purchases, locate items and join reward programs
- Trained new cashier team members in customer service and money handling process
- Answered questions about store policies and addressed customer concerns
- Operated cash register to record transactions accurately and efficiently
Customer Service Representative
Majorel
05.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Call Center Customer Service Representative
Sitel
02.2019 - 04.2020
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided information regarding charge accounts and loyalty programs
- Responded to customer comments and questions via LiveChat during shifts
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Detailed payment options and transferred customers to billing departments for payment or further questions regarding bill
- Educated customers on current promotions, upgrades or new offerings available under current plan
- Answered over forty calls per shift to meet fast-paced call center demands
- Maintained accurate and current customer account data with manual forms proc3essing and digital information
- Documented and detailed calls and complaints using call center’s CRM database
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Assessed caller accounts to determine account benefits, identify service needs and resolve issues
Education
Liberal Arts and General Studies
Spartanburg Methodist College
Spartanburg, SCEsthetics
Kenneth Shuler School of Cosmetology
Spartanburg, SC01.2023
High School Diploma -
James F. Brynes High School
Duncan, SC05.2017
Skills
- Merchandise Restocking
- Customer Service
- Problem-Solving
- Relationship Building
- Issue and Complaint Resolution
- Customer account Management
- Data Entry and maintenance
- Call Documentation
- Efficient and Detail-oriented
- Inbound and outbound calling
- Calm and professional under pressure
Timeline
Quality Control Inspector
Plasman
07.2023 - 08.2024
Cashier Assistant
Quick Trip, Duncan SC
07.2021 - 10.2022
Customer Service Associate
Costco
11.2020 - 07.2023
Customer Service Representative
Majorel
05.2020 - 06.2021
Call Center Customer Service Representative
Sitel
02.2019 - 04.2020
Liberal Arts and General Studies
Spartanburg Methodist College
Esthetics
Kenneth Shuler School of Cosmetology
High School Diploma -
James F. Brynes High School