Arianna Marquez
San Bernardino,CA
Summary
Adept at enhancing pharmacy operations, my tenure at Finley Rexall Drugs showcased my proficiency in medication dispensing and inventory control, alongside a commitment to exceptional customer service. Leveraging HIPAA compliance and problem-solving skills, I significantly improved patient satisfaction and streamlined workflow, embodying teamwork and meticulous attention to detail in every task.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician Assistant
Finley Rexall Drugs
09.2019 - Current
- Improved inventory management by consistently monitoring stock levels and promptly ordering necessary medications.
- Ensured accuracy in prescription dispensing through meticulous attention to detail when measuring and counting medications.
- Increased patient satisfaction by accurately filling prescriptions and providing helpful, knowledgeable assistance.
- Prevented errors in prescription fulfillment by carefully reviewing each order before dispensation and consulting with pharmacists as needed.
- Increased workplace safety by strictly following established protocols for the handling of hazardous materials or medications.
- Reduced wait times for patients by swiftly processing insurance claims and troubleshooting any issues that arose.
- Provided excellent customer care by patiently answering questions about medication usage, side effects, or potential interactions.
- Optimized pharmacy workflow through effective task prioritization during peak hours while maintaining high-quality standards in service delivery.
- Strengthened relationships with healthcare providers through professional communication when clarifying medication orders or obtaining authorization for refills.
- Managed patient records with strict attention to confidentiality laws, ensuring that sensitive information was securely stored and handled.
- Supported pharmacy operations by maintaining a clean and organized workspace, ensuring efficient workflow.
- Enhanced customer service with effective communication, addressing inquiries and concerns with patience and understanding.
- Assisted pharmacy staff with preparing medications and filling orders.
- Counted and labeled prescriptions with correct item and quantity.
- Kept pharmacy counter and related areas clean, neat and organized.
- Supported operations with filing, copying and faxing.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
Pharmacy
UEI College
Riverside, CA10.2019
Skills
- Healthcare regulations
- HIPAA Compliance
- Patient confidentiality
- Motivational Skills
- Labeling Accuracy
- Medication Dispensing
- Drug Classification Knowledge
- Pharmacy Software Proficiency
- OSHA Standards
- Insurance Billing
- Prescription Interpretation
- Medication Storage Procedures
- Pharmacy Law Compliance
- Resolving Complaints
- Verifying orders
- Answering customer questions
- Stocking shelves
- Insurance Verification
- Document filing
- Medication labels
- Drug Inventory Control
- Organizing supplies
- Receiving incoming supplies
- Supply Restocking
- Processing payments
- Secure storage of medications
- Supply Management
- Proper labeling
- Stocking inventory
- Operating register
- Medication storage
- Processing orders
- Pharmacy operations
- Resolving customer issues
- Labeling prescriptions
- Accepting payments
- Labeling and counting
- Preparing bulk medications
- Ordering and stocking medications
- Prescription fulfillment
- FDA and HIPAA compliance
- Staff Leadership
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Multitasking Abilities
- Reliability
- Prescription Filling and Labeling
- Critical Thinking
- Typing Skills
- Prescription Verification
- Confidentiality and HIPAA
- Patient education and counseling
- Safety Protocols
Timeline
Pharmacy Technician Assistant
Finley Rexall Drugs
09.2019 - Current
Pharmacy
UEI College
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