Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
911 Telecommunicator
New Castle County Government
11.2023 - Current
Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
Maximized caller safety by providing clear instructions for emergency situations.
Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
Participated in enhanced training to better triage emergencies to assist the community.
Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
Collaborated with colleagues to continuously improve workplace procedures, leading to a more organized and efficient work environment.
Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
Achieved consistently high performance evaluations due to exceptional communication skills and attention to detail in information gathering tasks.
Streamlined documentation processes by implementing digital recordkeeping systems that enhanced data accuracy and accessibility.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Proved successful working within tight deadlines and a fast-paced environment.
Participated in community outreach programs.
Teacher
Department Of Education For The State Of Delaware
01.2021 - 11.2023
Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Incorporated multiple types of teaching strategies into classroom.
Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Supported student physical, mental, and social development using classroom games and activities.
Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
Participated in department meetings to provide input to colleagues about student achievement and improvement.
Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Improved students' analytical skills by introducing state-of-the-art computer program technologies.
Created curriculum to accommodate House Bill 198
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Scheduled conferences with parents to discuss students' progress and classroom behavior.
Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Developed and administered tests for students to measure academic proficiency and understanding.
Participated in parent teacher conference to discuss developments of students and increase support.
Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Education
Bachelors Of Science - Middle Level Education Social Sciences
Wilmington University
New Castle, DE
12.2020
Skills
Organizational Development Knowledge
Social Perceptiveness
Public Speaking
Public Relations
Behavior Modification Techniques
Technology Integration
Effective Listening
Behavior Management
Documentation
Critical Thinking
Accomplishments
Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
Used computer software to develop inventory tracking spreadsheets.
Timeline
911 Telecommunicator
New Castle County Government
11.2023 - Current
Teacher
Department Of Education For The State Of Delaware
01.2021 - 11.2023
Bachelors Of Science - Middle Level Education Social Sciences
Wilmington University
Similar Profiles
Michael ConnellMichael Connell
Paramedic at New Castle County GovernmentParamedic at New Castle County Government