Summary
Overview
Work History
Education
Skills
Websites
Community And Interests
Previous Roles
Timeline
Generic

Arianna McCoy

Palm Beach Gardens,FL

Summary

Bilingual legal operations leader and paralegal with over 15 years of experience specializing in optimizing intake, client experience, and litigation support for high-volume plaintiff and defense practices. Skilled in CRM workflow design, KPI-driven coaching, and cross-functional team leadership. Seeking a remote or hybrid position to leverage deep intake, training, and legal-tech expertise while supporting work-life balance.

Overview

10
10
years of professional experience

Work History

Intake Coach

My Legal Academy (MLA)
08.2023 - Current
  • Coach intake/sales teams at 30+ law firms on call flow, empathy-driven conversion tactics, and objection handling.
  • Design practice-specific scripts, scorecards, and SOPs; maintain resource library used by 200+ MLA members.
  • Audit Legal Funnel and other CRMs, recommending field mapping and automation that cut first-response time by 40 %.
  • Develop KPI dashboards and present data insights that guide hiring, staffing, and training priorities.

Paralegal / Legal Assistant

The Marlowe Law Firm
07.2023 - Current
  • Support negligent-security and PI litigation from intake through trial: draft complaints, discovery responses, and demand letters; file pleadings in state and federal courts.
  • Coordinate police reports, medical records, surveillance video, and subpoenas; create indexed evidence binders for counsel.
  • Manage deposition, mediation, and hearing calendars in Outlook/LegalServer; track all statute and court deadlines.
  • Draft client communications and settlement updates, maintaining >95 % satisfaction scores.

Intake Lead

GOLDLAW
10.2023 - 03.2024
  • Led a five-member intake team, instituting daily huddles and QA reviews that boosted conversion rate 18 %.
  • Trained staff to build rapport and show empathy; developed onboarding curriculum for new specialists.
  • Monitored KPIs, audited files for accuracy, and reported performance trends to firm leadership.
  • Maintained and updated sign-up packets, authorizations, and critical-case materials; served as backup for file and letter reviews.
  • Ensured continuous phone coverage during peak hours and resolved workflow bottlenecks promptly.

Intake Specialist / Manager

KMW Legal (Keller, Melchiorre & Walsh)
11.2022 - 07.2023
  • Created/updated leads in LeadDocket; assigned to attorneys and maintained status transparency until decision.
  • Sent e-sign contracts via VineSign and processed payments through LawPay; launched new matters in Filevine.
  • Designed outbound-referral procedure and tracked referral fees; generated monthly referral-status reports.
  • Built and implemented training program that halved new-hire ramp-up time.

Legal Support Specialist

Morgan & Morgan
06.2022 - 11.2022
  • Managed Litify case files, requested records, drafted subpoenas, and assembled demand packages.
  • Scheduled depositions, hearings, and expert travel; corresponded with insurers regarding client treatment updates.

Legal Assistant to Attorney Michelle DeLong

Domnick Cunningham & Whalen
02.2022 - 06.2022
  • Handled discovery, calendaring, and client status updates for complex litigation matters.

Executive / Personal Assistant (Contract)

Guided By Grace
11.2020 - 09.2021
  • Managed billing, scheduling, client onboarding, and social-media for counseling start-up; coordinated vendor relations and events.

Program Administrator, Southern Region

WOMEN Unlimited, Inc.
11.2015 - 10.2019
  • Oversaw operations for leadership-development programs, maintained CRM accuracy, coordinated venues, vendors, and program materials, and supported regional business development.

Education

Post-Crisis Leadership Certificate -

University of South Florida
01.2020

B.A. - Communications

University of North Florida
08.2008

Skills

  • Intake & Sales Coaching
  • Litigation & Discovery Support
  • Workflow & SOP Development
  • CRM/Case-Management Platforms
  • Team Leadership & Training
  • Data Analytics & KPI Reporting
  • Microsoft 365
  • Google Workspace
  • Asana
  • Excellent Written/Verbal Communication

Community And Interests

Active Member, Junior League of the Palm Beaches (Mentorship Committee)

Previous Roles

  • Legal Secretary / Receptionist, Smith & Vanture LLP, 2014-2015; 2011-2012, PI intake, demand packages, lien negotiations.
  • Legal Secretary, David F. Pleasanton P.A., 2013-2014, Criminal/civil e-filings, discovery drafting, client liaison.

Timeline

Intake Lead

GOLDLAW
10.2023 - 03.2024

Intake Coach

My Legal Academy (MLA)
08.2023 - Current

Paralegal / Legal Assistant

The Marlowe Law Firm
07.2023 - Current

Intake Specialist / Manager

KMW Legal (Keller, Melchiorre & Walsh)
11.2022 - 07.2023

Legal Support Specialist

Morgan & Morgan
06.2022 - 11.2022

Legal Assistant to Attorney Michelle DeLong

Domnick Cunningham & Whalen
02.2022 - 06.2022

Executive / Personal Assistant (Contract)

Guided By Grace
11.2020 - 09.2021

Program Administrator, Southern Region

WOMEN Unlimited, Inc.
11.2015 - 10.2019

Post-Crisis Leadership Certificate -

University of South Florida

B.A. - Communications

University of North Florida

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