Arianna McCullough
Bellevue,NE
Summary
Skilled Assistant Manager, Server, and Bartender with 9 years of experience in restaurant operations, customer service, and staff training. Proficient in managing daily operations, developing sales strategies, and ensuring high levels of customer satisfaction.
Capable of reaching out and speaking with fellow teammates on issues, strategies, team building, and performance analysis. Experience with conflict resolution strategies and crisis protocols. Possess certifications in food safety, bartending, First Aid, and very familiar with Microsoft Office.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager/ Training Manager
Gather Group LLC
01.2022 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Shift Lead/ Server/ Bartender
Plank Seafood Provision, Flagship Restaurant Group
08.2018 - 05.2022
- Completed store opening and closing procedures and balanced tills.
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
Server/ Bartender
WheatFields Bakery Café/ Andres Tortillery
07.2015 - 04.2019
Education
University of Nebraska At Omaha
Omaha, NESkills
- Team motivation
- Customer rapport
- Performance reviewing
- Marketing tactics
- Policy administration
- Orientation and training
- Multitasking
- Conflict Resolution
- Team building
- Reliability
- Adaptability
- Program Development
Certification
- First Aid Certification
- ServSafe Food Handler's Certification
Timeline
Assistant Manager/ Training Manager
Gather Group LLC
01.2022 - Current
Shift Lead/ Server/ Bartender
Plank Seafood Provision, Flagship Restaurant Group
08.2018 - 05.2022
Server/ Bartender
WheatFields Bakery Café/ Andres Tortillery
07.2015 - 04.2019
- First Aid Certification
- ServSafe Food Handler's Certification
University of Nebraska At Omaha
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