Arianna Moore
Tampa,FL
Summary
Results-driven counselor with extensive experience in diagnosing and treating complex mental health conditions, dedicated to enhancing emotional well-being. Known for developing customized treatment plans that promote personal growth and resilience, while effectively addressing client needs through a compassionate approach. Proven ability to establish trust with diverse clients, leading to marked improvements in mental health and life satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Counselor
Mary Welsh Foundation
Tampa/New Port Richey, Florida
09.2024 - Current
- Provide individual and group counseling to clients dealing with a range of mental health issues, including anxiety, depression, trauma, and relationship difficulties
- Conduct intake assessments and develop personalized treatment plans to address clients’ emotional and psychological needs
- Offer crisis intervention and emotional support, maintaining a safe and supportive environment
- Maintain accurate, up-to-date client records in compliance with confidentiality standards and legal requirements
- Facilitate therapeutic discussions and interventions using evidence-based techniques such as cognitive behavioral therapy (CBT) and mindfulness
- Collaborate with other professionals, including psychiatrists, behavioral health technicians, and social workers, to provide comprehensive care for clients
- Educate clients on coping strategies, self-care, and stress management techniques to foster personal growth and well-being
- Monitor client progress and adjust treatment plans as needed to ensure continued improvement and client success
Part-Time Crisis Counselor Supervisor
Crisis Text Line
Remote
09.2024 - Current
- Supervise and support a team of crisis counselors, ensuring they provide effective emotional support to texters in crisis through real-time messaging
- Review counselor responses to ensure compliance with protocols, accuracy, and empathy while maintaining a safe, non-judgmental environment for texters
- Provide ongoing feedback, coaching, and training to counselors to enhance their skills in crisis management, de-escalation, and support techniques
- Monitor crisis situations and assess the need for higher-level intervention, coordinating with emergency services when necessary
- Analyze crisis data and identify trends to assist in improving response strategies and protocols
- Offer emotional support and supervision to counselors during high-stress situations, promoting team morale and well-being
- Maintain clear and concise records of supervision and ensure that counselors adhere to confidentiality and ethical standards
- Collaborate with other supervisors and the management team to improve service delivery and ensure the highest quality of crisis intervention
Supervisor of Treatment Works 1.0
Directions for Living
Clearwater, FL
02.2024 - 09.2024
- Supervising staff who are working with students that have been identified by a District Threat Assessment to be a threat or harm to others
- Supervise the work of counselors, therapists, and other staff members to ensure quality service delivery and adherence to treatment protocols
- Contribute to the development and implementation of treatment programs, ensuring that they meet the needs of clients and comply with relevant regulations and standards
- Involved in the initial assessment of clients' needs and the development of individualized treatment plans
- Oversee case management to ensure that clients receive appropriate care and support throughout their treatment
- Monitor the effectiveness of treatment interventions and may implement quality improvement initiatives to enhance the overall quality of care provided by the facility or program
- Help with administrative tasks including budget management, scheduling, maintaining records, and ensuring compliance with legal and regulatory requirements
- Provide training and ongoing professional development opportunities for staff members to enhance their skills and knowledge in the field of addiction or mental health treatment
- Assist in hiring/firing, evaluating staff, train new hires, as well as ongoing training for current staff
Director of Crisis Services
Denton County MHMR
Denton, TX
06.2016 - 12.2023
- Meet metrics for the 1115k Medicaid Waiver/ Grant program, ensuring TAC codes are followed and met
- On-call Staffing Manager for four different mental health crisis programs and the LOSS Team (local outreach of suicide survivors)
- Developing and implementing strategic plans for crisis services in alignment with Denton MHMR's mission and goals
- Oversee the day-to-day operations of crisis services, including crisis hotlines, mobile crisis teams, crisis stabilization units, and any other crisis intervention programs
- Ensuring that services are delivered effectively, efficiently, and in accordance with relevant regulations and standards
- Lead and supervise a team of crisis intervention specialists, clinicians, and support staff
- Provide guidance, support, and training to staff members to ensure they are equipped to handle crisis situations effectively and provide high-quality care to individuals in crisis
- Establish and maintain collaborative partnerships with other mental health providers, law enforcement agencies, hospitals, and community organizations to coordinate crisis response efforts and improve access to services for individuals in crisis
- Responsible for monitoring and evaluating the quality of crisis services, conducting regular reviews and assessments, and implementing quality improvement initiatives as needed
- Ensure compliance with relevant legal, regulatory, and accreditation requirements
- Develop and manage the budget for crisis services, ensuring that resources are allocated effectively to meet the needs of individuals in crisis while maintaining financial sustainability
- In times of crisis or emergency situations, help to coordinate response efforts, providing support and guidance to staff, and ensuring that individuals in crisis receive timely and appropriate care
Special Needs Assistant (part-time)
Crossroads Youth and Family Services
Moore, OK
11.2015 - 06.2016
- Worked with special needs clients (ADD, ADHD, Bipolar, Autistic, Social Skills Skills)
- Collaborated with counselors and behavioralist
- Analyzed action and created plans and documentation
Soft Lines Manager
Dicks Sporting Goods
Oklahoma City, OK
09.2013 - 01.2016
- Provided Exceptional Customer Service
- Managed store associates in the shoe and apparel departments
- Advised store associates on company policies and procedures
- Stocked inventory
- Kept area safe and clean
- Met company sales and department goals
Emergency Room Clerk
Mercy Hospital
Oklahoma City, OK
04.2011 - 08.2013
- Charted and recorded information in patient files
- Tracked patient movement on and off the unit floor
- Interacted with clinical staff and external resources such as school or community personnel
- Coordinated communication between doctors and consulting physicians
- Provided comfort measures for patients and their families during their stay in the Emergency Room
- Routed incoming calls appropriately
Head Cashier/Cash Office Clerk
Tom Thumb Grocery
Keller, TX
06.2008 - 12.2010
- Provided excellent customer service
- Cash Handling for the Cash office
- Kept front cashier areas cleaned and organized
- Helped current and new cashiers with training needs
Education
PHD - Counselor Education and Supervision
University of the Cumberlands
01.2025
MA - Clinical Mental Health and Counseling
University of the Cumberlands
08.2021
Master of Science - Human Services and Family Services
Kaplan University
06.2018
Bachelor of Arts - Psychology
University of Oklahoma
Norman, OK06.2014
Skills
- Counseling
- Therapy
- Behavior monitoring
- Solution-focused counseling
- Grief counseling
- Community resources specialist
- Motivational interviewing
- Self-care strategies
- Case management and documentation
- Office administration
- Suicide precautions expertise
- Skilled in intake interviewing
- Suicide prevention
- Treatment Planning
- Crisis intervention techniques
- Treatment plans
Licensurecredentialscertifications
- LPC-A, 12/01/23 (Texas)
- LMHC-I, 04/01/24 (Florida)
- Trainer, ASIST, ASK, safeTALK, CALM, MH First-Aid
Certification
- CPI
- CPR/First Aid
- FARS/CFARS
Timeline
Counselor
Mary Welsh Foundation
09.2024 - Current
Part-Time Crisis Counselor Supervisor
Crisis Text Line
09.2024 - Current
Supervisor of Treatment Works 1.0
Directions for Living
02.2024 - 09.2024
Director of Crisis Services
Denton County MHMR
06.2016 - 12.2023
Special Needs Assistant (part-time)
Crossroads Youth and Family Services
11.2015 - 06.2016
Soft Lines Manager
Dicks Sporting Goods
09.2013 - 01.2016
Emergency Room Clerk
Mercy Hospital
04.2011 - 08.2013
Head Cashier/Cash Office Clerk
Tom Thumb Grocery
06.2008 - 12.2010
PHD - Counselor Education and Supervision
University of the Cumberlands
MA - Clinical Mental Health and Counseling
University of the Cumberlands
Master of Science - Human Services and Family Services
Kaplan University
Bachelor of Arts - Psychology
University of Oklahoma
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