ARIANNA MORA
Raleigh,NC
Summary
Hardworking, detail-oriented and tenacious in developing and pursuing solutions to customer concerns. Adept at balancing company objectives with customer desires. Level-headed and positive in every customer interaction.
Overview
5
5
years of professional experience
Work History
Bartender
Ancillary Fermentation
Raleigh, North Carolina
02.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Adhered to state regulations regarding serving alcohol responsibly.
PATIENT COORDINATOR
AVANCE CARE
Raleigh, NC
10.2022 - Current
- Coordinated patient appointments and maintained appointment schedule.
- Developed and implemented patient intake forms to ensure accurate information was collected.
- Assisted with the development of efficient office procedures for improved workflow.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Managed medical records by filing documents into appropriate folders according to established protocols.
ASSISTANT OPERATIONS MANAGER
WASHBNB
Orlando, FL
11.2021 - 09.2022
- Developed and implemented operational procedures to ensure efficient workflow.
- Assisted in the recruitment, training, and evaluation of personnel.
- Monitored daily operations for compliance with quality standards and safety regulations.
- Identified areas for process improvement and developed strategies to enhance efficiency.
- Provided guidance and support to team members in order to meet project deadlines.
- Developed strategic plans for improving operational processes and increasing productivity levels.
FITNESS SALES ASSOCIATE
SWEETS BOXING
Raleigh, NC
09.2020 - 01.2021
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Handled customer inquiries in person, via telephone, or email.
- Processed membership applications and payments accurately and efficiently.
- Provided information on class schedules, pricing plans, and available services.
- Maintained accurate records of all transactions in the gym's database system.
- Responded promptly to customer complaints or issues regarding the facility or equipment.
SALON RECEPTIONIST
ARROW BARBERING
Raleigh, NC
04.2019 - 03.2020
- Scheduled appointments using salon software system.
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Provided information about services, products and prices to customers.
- Ensured all areas of the salon were clean and organized at all times.
- Performed inventory checks on hair care products, tools and other supplies as needed.
- Assisted stylists with client check-in and check-out procedures when needed.
- Resolved customer complaints in a professional manner.
Education
HIGHSCHOOL DIPLOMA -
ROLESVILLE HIGHSCHOOL
06.2019
Skills
- Detail Oriented
- Effective Time Management
- Teamwork
- Communication
- Patient Consultations
- Customer Service
Languages
Spanish
Professional
References
References available upon request.
Timeline
Bartender
Ancillary Fermentation
02.2024 - Current
PATIENT COORDINATOR
AVANCE CARE
10.2022 - Current
ASSISTANT OPERATIONS MANAGER
WASHBNB
11.2021 - 09.2022
FITNESS SALES ASSOCIATE
SWEETS BOXING
09.2020 - 01.2021
SALON RECEPTIONIST
ARROW BARBERING
04.2019 - 03.2020
HIGHSCHOOL DIPLOMA -
ROLESVILLE HIGHSCHOOL