Arianna Morales
Piñon Hills,CA
Summary
Hello! I am Arianna, Im a hardworking and reliable individual with experience in providing exceptional customer service in fast paced retail environment. Skilled in taking orders, preparing food, operating cash registers and retail experience. Seasoned Warehouse Picker with background in fast-paced distribution environments. Experienced in order picking and shipping goods accurately and efficiently. Notable contributions include reducing order errors and improving overall operational efficiency. Proven track record of maintaining high standards of customer service during high volume, fast paced operations. Committed to delivering a positive customer experience and ensure customer satisfaction.
Overview
3
3
years of professional experience
Work History
Warehouse Picker
Radial 1
Rialto, CA
12.2024 - 01.2025
- Pulled merchandise to fulfill orders to specification.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Ensured that all safety procedures were followed while operating machinery.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Picked items for customer orders according to order slips or verbal instructions.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Verified accuracy of picked items against pick list or customer order.
- Used handheld scanners to key in data for packages.
- Read orders to verify attributes and quantities of merchandise.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Placed products on conveyors for final wrapping and shipment.
- Packaged items securely in boxes, bags or other containers before shipping.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Selected products and items from shelves and pallets for customer orders.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Shift Leader
Wingstop
Rancho Cucamonga, CA
04.2022 - 11.2023
- Analyzed sales data to identify trends and areas for improvement
- Assisted in training new employees on shift operations
- Monitored employees performance and provided feedback for improvement
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions
- Verified that cash drawers contained correct amounts of money during opening and closing shifts
- Provided exceptional customer service and maintained a positive attitude throughout the shift
- Monitored employee performance to ensure compliance with company policies and procedures
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Enforced safety guidelines among staff members in order to prevent accident or injuries from occurring on the premises
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale
- Monitored inventory levels and ordered supplies as needed
- Confirmed accuracy of daily sales reports before submitting them to management for review
- Resolved customer complaints promptly and professionally
Brand Representative
Hollister.Co
Ontario, CA
10.2022 - 04.2023
- Prepared detailed reports on customer feedback, sales performance, and competitive analysis.
- Provided customer service support by responding to customer inquiries via email or phone call.
- Developed and implemented strategies to increase brand awareness.
- Customer relations: Speaking with customers, answering questions, and responding to comments, product knowledge.
- Demonstrating how to use a product, or explaining its benefits,
- Organized and carried out promotional events, set up and tore down event sites, and interacted with customers.
- Increased sales and brand awareness through face-to-face marketing.
- Introduced sales, promotions, and other brand initiatives to gain customer loyalty.
- Recommended, selected, and helped locate merchandise based on guests' needs and desires.
Education
High School Diploma -
Los Osos High School
Rancho Cucamonga, CA05-2023
Skills
- Order picking and processing
- Product identification
- Shipping and packaging
- Utilization reporting
- Picking and processing
- Heavy lifting
- Workplace cleanliness
- Picking accuracy
- Barcode scanning
- Customer Service Management
- Cash handling
- Staff supervision
- Staff Development
- Positive attitude
- Role modeling
- Creative Problem Solving
- Team Leadership
- Flexible schedule
- Team Collaboration and Leadership
- Problem solving
- Cash counting
- Refund processing
- Cash register operation
- Food preparation
- Food storage
- Order Taking
- Menu Knowledge
- Customer Assistance
- POS system
- Customer service
- Money handling
- Product merchandising
- Display setup
Timeline
Warehouse Picker
Radial 1
12.2024 - 01.2025
Brand Representative
Hollister.Co
10.2022 - 04.2023
Shift Leader
Wingstop
04.2022 - 11.2023
High School Diploma -
Los Osos High School